Extended Stay America Suites - Detroit - Rochester Hills

本來定了兩天，但是酒店連不上網，到前台也解決不了，取消了一天。早餐比較差，衹有幾個袋裝的麪包和餅乾。

The lobby, hallways and elevator smelled like smoke. The room also smelled strange - bad, but not smoke. We had to run the fan just to keep the smell tolerable. We thought we would avoid the elevator by taking the stairs, but the stairwells smelled like crap (literally). The WiFi worked one night, but not the next, with repeated attempts to log in only to see 'Form error' show up on the screen.

Staff was nice, even the guests were. BUT all pipes clogged. In stead of fixing it you get a plunger. We saw a cockroach. Everywhere you turn you are comfronted with the smell of *******. No gym! Nothing for kids to do. Aprox 4 or 5 nights there was a pshychotic man in the lobby who was not a guest. Staff did not feel comfortable. Finally after a few nights I was told the man was to be removed by police. It is sad that half the staff are truly gems like ms Diamond and Mrs Serena and some others. On the other hand there were some staff that just linger in the backoffice and ‘hide’ behind a ‘will be back soon’ sign. A a seasoned receptionist in 4 and 5 star hotels I did not expect too much glamour and facilities but this place needs management that cares. I am so sorry we will not be returning there. Again I really liked most of the staff. Also 1 of 5 washers work with Apple Pay none of the dryers do. Even though they have a cardpayment machine on them you only can use quarters and when you need quarters they do not have change.

Toilet backed up, no shower curtain and I found out ******* charged more for the room then the actual hotel. I was refunded $92 for my room but ******* charged me $113. Terrible

I ended up not staying the night because it was so filthy. Crumbs and stains on the kitchenette area, clogged bathroom sink drain, fecal matter in the toilet upon arrival, stains on the bathroom floor. It was if the cleaning staff made the bed with new sheets and forgot about the rest of the room. I will never stay there again, and would highly advise against it for anyone else.

We were triple charged and also sold rooms to us that were not clean so we were turned away but still charged.

The staff was very friendly at check in. There was a problem with the payment but the lady at the counter was very helpful and figured it out. The hotel itself was pretty bad. The entire hotel smelled like spaghetti. The room smelled like cigarettes and the pillows also had a terrible smell to them. I don’t think I’ll be staying there again

Just don’t. The first room I was provided didn’t have a charging station or working tub or shower. I requested a new room. It was improved however noise from the road and other people kept me awake all night. Lots of areas to improve.

This property is for people that are staying long term and not meant for short stays. Every time we walked through the property we found vomit. Twice in the elevator, and once in the hallway. We stayed less then 12 hours in total. Not family friendly and I do not recommend at all.