Hotel Spa Mansion Santa Isabella

Pros: - Wonderful building with beautiful patios - Over 100 years old history - Modern interior decorations - Very clean and quiet - Car park just behind the hotel (different entrance as hotel) - Overwhelming hospitality - The beds are so comfortable Cons: - n/a

I made an unplanned visit to Riobamba during Carnival Weekend and stayed at this very charming hotel. The hotel is part of Riobamba's Cultural heritage so you would be able to stay at a part of history of this wonderful town. The mansion is centrally located so you are able to walk around to get to the tourist areas pretty easy. It is an old mansion and it also has an area that is more modern. I stayed on the patrimonial side. The room was cleaned and comfortable; not big but it was ok. It had all the necessaries elements. The staff was wonderful and willing to help out and always with a smile. Gerardo, the manager, personally communicated with me and made sure that I was well taken care of. He even personally served me breakfast one of the mornings that I got up late. He still offered me the breakfast although it was well past the time. The only area where I do see the need of improvement is the Spa service. I wanted to schedule a massage and they had a bit of an issue finding someone to come the day I wanted the service. They finally did find someone and although she was good and detailed, I found some things were lacking. I had to tell her to dim the light as she had the room bright and I would have liked some nice relaxing music in the background to go along with the ambiance. I also was not able to use the amenities for long. I had just gotten there for about 10minutes and got called for the massage. I went back after massage and it was all closed down already. There was also no one at the spa front desk so I had to communicate with the hotel reception by WhatsApp when I needed something. I gave my feedback to Gerardo and he welcomed it, apologized and said he would look into that. Overall, I really liked this charming hotel and received great service from the staff. I would definitely stayed here again if I visit Riobamba. I hope the spa is working better then because it will make it perfect! :-)

Everything you want in a romantic boutique hotel. A beautiful old mansion with lovely decor, bathroom with rainforest shower and a tub big enough for two, fast WiFi, fluffy towels, a helpful and professional staff, and a truly excellent breakfast including Ecuadorian specialties. The historic center and the mercado are only a short walk away.

We stayed in this lovely hotel 3 times as we passed through Riobamba. We had a lovely room (#20) with a small balcony on the first two occasions. The third time, we had a beautiful room, # 21: very spacious, light and airy, with a large bathroom and walk-in shower and a separate toilet. Get it if you can. The staff were helpful and friendly. The room rate was better when we booked direct, rather than through one of the platforms. They do need to improve their breakfast offering: tepid coffee or lukewarm water for tea; a small fruit salad with a thimble-full of cereal and a similar amount of yoghurt; and uninspiring bread.

Contratamos un evento empresarial donde nos vendieron platos de "paella". Cuando llego nuestro plato era sólo arroz amarillo con nada de pollo y cuatro tiras de pimiento verde. Nos dieron las sobras que dejaron en la mesa (porque sabía feo) y dijeron que ese era nuestra reparación por el feo plato. Pésimo servicio además. Nuestros invitados quedaron mal alimentadas y un feo trato al cliente.

Lindo hotel con contrucción típica y bonitos detalles la atención no es de primera pero la gente es amable especialmente la del comedor. Los ambientes son especiales y recuerdan las casas coloniales con una sala interior a la llegada muy acogedora los cuartos son cómodos y las camas buenas si se podrían mejorar.