Gastgebruiker
31 januari 2023
We have just returned from five nights in Heleni Beach Hotel. We would not go back to this hotel. We would 100% go back to town however. Firstly we bought the holiday being sold a hotel with a pool, sunbeds and pool bar. The images attached to this review show the current state of the pool area. Secondly one staff member, possibly the manager with the way he was talking, was rude and made us feel very unwelcome. This was due to getting hair dye on the towels after my partner washed her hair. We were stopped coming in after a lovely day and made to feel like we had caused damage to their property. Even asked us to go to the shop and buy him more towels. My partner has dyed her hair for years, so we know that it washes out and we have never had complaints from the other hotels we have stayed in. When we asked for the towels back, to avoid getting dye on new towels, we were told no because they hadn't even been washed! So they just saw the dye and refused to clean them as normal and tried to make us go shopping for more. The staff member then told me "don't let your partner do it again", which I think is digusting, as though I should be controlling what she can and can't do. I told him that she will be washing her hair again, his response was to buy more towels to replace them! This is such a shame, because the town, shops restaurants, beaches, bars, locals are amazing. Other than being made to feel unwelcome in the hotel after this issue, we loved the location and would go back... just not to this hotel.
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