The worst and most terrible! You may waste a WHOLE AFTERNOON here to wait the host and fail to check-in!
We booked one room very early, and when we arrived, there is nobody there. They put the keys with names in entrance, but we didn't find our names and keys. We called the hotel for two hours and nobody answered!! Also nobody answered emails and texts in time. We waited there for a whole afternoon and failed to find a person for check-in. We also missed our booked sky lagoon slot because of wasting hours there.
Obviously the administration is messy and unresponsive. Finally we still cannot reach them so we change to another hotel. Please also note this room is NON-REFUNDABLE!!!
Vertalen