Great location! The staff at the front desk are not great. We arrived after a long trip, checked in and went to our room and there was no power. We went back down and the woman told us we had to put our key card in a slot in the room to get power- she said that’s how Europe is.. I live in US, have EU citizenship and found this rude. I told her that she should have let us know… she didn’t apologize. I was never given info on laundry until I called and asked. When is asked prices, they had no idea, called me later with price by item. Also, on the weekends the bar next door is so loud that we were on the top floor but it sounded like the dj was in our room until 5am. You have access to the spa at their sister hotel borg next door, which is lovely. We were not given a key or told services. Luckily I had booked prior to coming and the staff at hotel borg were much more helpful. The masseuse there was AMAZING- highly recommend. I would suggest staying at hotel borg, better vibe and nicer staff. Anytime we asked for a taxi or anything at Apotek they seemed annoyed and had no knowledge. The hotel was clean enough, restaurant morning buffet was super expensive and literally start closing and pulling food in right at 10 when they close. Even if you just sat down and 9:45, and no almond milk my whole week there. I had to buy it at the store literally feet away in a convenient store. Disappointing experience overall but we still loved Reykjavík. Thank you Marron for booking our massages!
Vertalen