Extended Stay America Suites - Reno - South Meadows

出差路過，不去**這裏很適合

The South Meadows location was good. The check in/out process was smooth and the staff was very nice and accommodating.

Here’s the one big problem- the rooms have a kitchen- but they provide nothing for it. No utensils, no pots, pans, plates, no coffe maker. Heck, no hair blower. You have to request them at the front desk at the point of check-in. If they’re already assigned to other rooms, you wind up on a waiting list.

I was only there for a brief stay but the young man working the front desk was very informative and fantastic at his job! I appreciate his friendly demeanor and his attention to the guests checking in and out! Customer Service still means something to this establishment!

This facility is supposed to be extended stay. There were no utensils- no toaster, no plates , no glasses, no coffee, no silverware. The people at the desk were not friendly or helpful. There seems to be a number of people living day to day and the staff treat these folks with little patience. I’m used to staying at motels and hotels where convenience and helpfulness are standard. My next door neighbor constantly slammed the door at all hours! Very disappointing stay.

Disappointing Experience - Unmet Expectations I must express my extreme disappointment with the experience. The issues I encountered have left me with a negative impression, and I feel compelled to bring them to your attention. Firstly, one of the factors that influenced my decision to book with your hotel was the promise of an included breakfast. Regrettably, this turned out to be a misleading claim. The so-called "included breakfast" was nothing more than a grab-and-go coffee station on a table. This not only fell far short of my expectations but also left me feeling deceived by the initial offering. The second major concern during my stay was the disturbing level of noise within the premises. The walls seemed paper-thin, and every sound from the hallway and neighboring rooms reverberated into my room. The lack of sound insulation seriously compromised the quality of my stay, making it difficult to rest. To make matters worse, I was charged twice for my stay, an error that has added significant frustration to my overall experience. Such a billing mistake is not only inconvenient but also reflects poorly on the hotel's financial management practices. I understand that no establishment is perfect, and issues may arise from time to time. However, the combination of these multiple disappointments has left me with a deeply unsatisfactory impression of your hotel. I hope that you take my feedback seriously and address these concerns promptly.

Nice stay. Perfect location for what we had planned. Staff were friendly and helpful.

There was no in room coffee and the breakfast was poor at best and no hair dryer or bath tub plug. How the heck do you take a bath???? I would like to have some compensation regarding this terrible stay even though it was represented by several stars on the reviews!!

It would be nice to have queen beds instead of doubles. Also a hairdryer would be a convenient addition.