Gastgebruiker
1 maart 2024
This hotel is 3stars but I rate them as 4stars.. First of all the beach and the sand are absolutely amazing!! The sand is very soft and beach has an infinite view... I love the ambiance.. its very relaxing.. The staffs are very attentive and helpful.. except the lady from the restaurant.. I am not sure with her name, i think its Lyda, she seems to be the f&b captain..but her attitude was kinda OFF... First was when she got mad with one of the server staff and she was kind of slamming the fork and spoon in our table.. next was the way she asked us to move my Son's chair in the side because it was blocking the way.. she was rude and looking her POKER face during breakfast, lunch and dinner is exhausting. Her attitude is inappropriate in customer service field.. Regarding the room, unfortunately we got the outdated one.. the hotel is running renovations but what we got was an old room.. The carpet was ripped off, the lower portion of the cabinet is damaged (looks dirty( and the AC was dripping.. but yeah, these do not stop us to enjoy the place though.. I still love this resort and I hope to get a better room next time.. So we have the all inclusive package so we could get the beverages, but then the alcoholic ones are those lower category which we did not like much.. so it was kind of useless for us.. but their food tastes really good and we enjoyed it during the 2 nights and 3 days stay.. and the most amazing part was the Gala Dinner for New Year which was held in Longbeach Campground..There were lots of food and amazing entertainment.. Overall, this was one of our great hotel staycation!! Will definitely go back!
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