Protea Hotel Harrismith Montrose

The hotel is outdated and the receptionist made me feel as though I was bothering her. She wanted me to pay again even after I showed her that I had paid the full amount through Trip. The room key card didn't work and was given the physical key. I waited for 20 minutes for the staff to fumble around looking for the gate remote so that I was able to get off the property to go get some food. No showers available and bathtub tiny. Rooms are carpeted - gross.

Convenient location and a very pleasant stay.

酒店很好，TRIP平台非常差的入住體驗。 我們疲憊地到達酒店，前台有我們的預訂訊息但是否認我們是預付款的，我出示我的預訂單，上面清楚顯示已預付全款且包含早餐，但是酒店電腦顯示的是未付款。沒辦法衹有另行付款辦理入住。 隨後聯繫Trip 平台，被告知Trip是通過第三方所謂合作伙伴預訂的,他們又聯繫了當地的合作伙伴，最終前台才確認收了我們兩次費用。 Trip客服隨後又打來電話，表示是酒店前台沒看清訂單，，而我完全不認同這種解釋。我清楚看到酒店的電腦顯示我們是未付款預訂。 應該是Trip當地合作伙伴沒有責任心所導致的。 另外就是酒店完全沒有餐廳，根本不提供早餐，凡是入住的客人都可以得到20%折扣的優惠券在旁邊加油站服務區的快餐廳購買餐飲，餐飲很便宜。而我們預訂的含早餐的住宿白白浪費接近200港幣。（ 我的收銀小票顯示，客房單價為1178ZAR ,而我實際付款的所謂含早餐的價格為627港幣）。

Protea Hotel Montrose was built in 2007 and is located on Road N3, in a large truck stop at 1,700m elevation, 20km south of Harrismith. The hotel offers 22 rooms over 2 floors, restaurant & bar. A practical motel in a remote area. Service is friendly and helpful. Fenced parking at night and OK WiFi. Our room had desk & chair, tea facility & fridge, wardrobe & safe, airco & TV, and a good kingsize bed. Window can open. We had a separate bathroom with washbasin, toilet, and shower. All was clean. Breakfast is at the Mugg & Bean diner. Protea Hotel Montrose is a comfortable motel and we had a good stay. Recommended.

This hotel was a perfect stop on the way from Johannesburg to Durban. It is located at a major service center complex off the N3 highway with a 24 hour food court, petrol station and a Mugg N Bean restaurant on site. We received a welcome bottle of complimentary wine as Marriott Bonvoy Elite members and also a 20% discount voucher for Mugg N Bean breakfast. Definitely a positive stay overall.