Fenicia Riverside Resort

My recent stay at FENCIA RIVERSIDE RESORT was nothing short of a complete disaster. From the moment we arrived, it became clear that this hotel has no idea how to treat guests or maintain even the most basic standards. Let me walk you through the horror story that was our stay. Staff Attitude and Lack of Soft Skills Upon arrival, we were greeted with nothing but indifference. The staff acted as if they were doing us a favor by checking us in. Their attitude was cold, dismissive, and lacked any semblance of hospitality. No smiles, no welcoming gestures—just blank stares and an attitude of "we don’t care." Throughout the stay, it became apparent that the staff either had no training or simply didn’t care to be helpful. When we raised concerns or asked for basic information, they were rude and unhelpful. Every interaction left us feeling like we were a burden to them. They clearly lacked soft skills essential for the hospitality industry, making our experience even more unpleasant. Electricity Fluctuations: A Night of Torture One of the biggest issues was the constant electricity fluctuations. It was as if the hotel was powered by a flickering candle. Every hour, the power would go out, sometimes for several minutes, especially during the night. Trying to sleep with the AC shutting off repeatedly was impossible. We spent hours tossing and turning in a stuffy room, drenched in sweat. We complained to the front desk multiple times, but they brushed it off as a "local issue," refusing to acknowledge how disruptive it was. The lack of accountability was infuriating. Overpriced, Subpar Food The food prices at the hotel were outrageous for what was served. You'd expect gourmet dishes for the rates they charged, but what we got was far from that. The meals were bland, poorly cooked, and in no way matched the hotel's supposed standards. I’ve had better meals at street vendors than what we were served here. Pathetic Guest Handling Skills The hotel’s guest handling skills were abysmal. Requests for basic services, such as extra towels or room cleaning, were either ignored or delayed for hours. The hotel management seemed completely uninterested in ensuring that guests had a comfortable stay. The Worst of All: Mr. Abhijeet Bose If there’s one person who encapsulated the chaos and incompetence of this hotel, it’s Mr. Abhijeet Bose. This ***, supposedly in charge of the hotel, was the epitome of indifference. Despite our repeated complaints and requests to speak with him, his team acted like everything was fine and didn’t bother to address any of the issues. He couldn’t care less about how his hotel was run or about the experience of his guests. It's shocking that someone with such a lackadaisical attitude is responsible for managing a hotel. Final Thoughts In short, staying at FENCIA RIVERSIDE RESORT was a nightmare. From terrible staff attitudes, constant power issues, overpriced food, and a general lack of guest care, it was a complete disaster

It was a memorable vacation for my family... specialy the mesmerising view of river merge in Arabian sea....private pool was very comfortable place for our children... the interior decoration ... everything is perfact...last but not least the hospitality of Abhisek ( 10/10)... Initially I was afraid due to monsoon season... but it was a great exp foe me.

Horrible experience. Please save your money and don't go here. This property is not maintained well. We were given a wrong room first while i booked for a suite. The suite was horrible , the bathtub was dirty , the common area smelled horrible , ac wasn't working , tv wasn't working, bed sheets were dirty, the private dip pool was disgusting . When i called the reception for help , they said they will check it and didn't get back to me . I had to go to the reception and speak to them then , after a lot of confusion they finally fixed the room. We even tried thier pool which was no diff from the rest of the place, the water was very dirty and toooo much chlorine. The breakfast buffet was the worse . This was a huge waste of my money and energy. Please do not book here !!!