Honest review, for the most part our holiday was fabulous and glad we ignored the bad reviews (although, I do understand we have come at the end of season and I’m sure a lot of the facilities would be a lot more stretched during high season) We came 1st - 11th October. Family of 4. 2 adult, 10 year old and under 1. We got a private transfer from the airport and our room was ready on arrival. We arrived about 11am. Family who we travelled with, their room was ready around lunch time. So this was great. Because it was a private transfer we did get there ahead of the coach so there wasn’t any queues for checking in. We were given info and a map and told about the facilities and how to book al a cartes etc. We booked the al a cartes straight away and had no issues getting in at all. Actually managed to book the Italian for twice during our stay as we stayed for 10 days. Room was clean, on the ground floor near the bottom pool. (Room 4612) With a very good cot bed with a very good quality mattress. The main bed however is like sleeping on concrete and I did really struggle with a bad back and shoulder due to the bed unfortunately. Our room was cleaned every day and the maids are very friendly and hard working. The whole complex is kept in excellent condition and it constantly being cleaned and maintained throughout. The food is a lot better than I was expecting based on previous reviews, we didn’t experience any Luke warm food and there was usually plenty of choice. Obviously the buffet can get repetitive at times but I find that with most hotels. However, we did give the sausages at the breakfast buffet a wide birth as they were very pink quite often. But didn’t notice anything else to be under cooked. The entertainment is decent but doesn’t start until quite late if you have kids with you. But we used the time between the tea time buffet and the entertainment as a chance to go for a stroll and attempt to get our baby to sleep so it was fine. Most of the staff are great, and super helpful, but there is a couple of members of staff who are very grumpy, one even rolled her eyes at me in the Mexican for asking to see the dessert menu. I can only think of 2 miserable members of staff from the dozens that we met throughout our stay. The staff in the buffet are super friendly and love entertaining the kids. All the either staff are friendly and reception are very helpful and ordered taxis for us quickly and efficiently on multiple occasions. Big shout out to the bar man gallardo! He saved us when we were out on a day out in a near by village and got stuck there with no way back during siesta (long story, don’t ask!) but every time we saw him in resort he was so happy to see as and that we were enjoying our time. The entertainment team are great and really hard working. Our son loved them and got involved in the activities. He played football everyday with them at half 4. Bucks, Sebastian and the rest of the team are all great and really
Vertalen