Punta Islita, Autograph Collection

Great location and service at this beautiful resort! We have much enjoyed the calm surroundings, the beautiful nature and animals around us, and the friendly service. The facilites are good in general, although a renovation for the gym and some of the villas is overdue. Also, be aware that the last 8 kms of road to the resort might take 30 minutes, as it is very poorly maintained. Overall, a great stay :-)

Punta Islita is a beautiful hotel perched up on large hill overlooking the ocean. There’s a lot of activities offered by the hotel which makes up for being in a secluded area. Unfortunately we didn’t see the wildlife we expected which were monkeys, the place was still teeming with many birds. The hotel did end up reversing a suite upgrade last minute on us and didn’t really make up for it in anyway which is disappointing and hardly acknowledged the problem. Also the rooms need a refresh as they are outdated for this price class of a hotel.

The area is fantastic and pura vida but disappointing stay and it really could've and should've been better. The rooms need a major renovation and upgrade especially for this price point. I'm surprised Marriott considers this an "Autograph" property because it doesn't meet the standard especially since you expect everything to be in good working order. Let's start with the good: this property is in a stunning location with very nice vistas, pools, beach club and restaurants to enjoy all the nature has to offer. Because it's remote would advise getting transportation to/from airport if not renting a car. Love the focus on the environment with water bottle refilling station and natural materials throughout the resort with little use of plastic and other wasteful products. Alma Restaurant-serves breakfast and dinner. The food is good, fresh and reasonably priced with variety of beverages, appetizers, entrees and dessert. Aura Restaurant-perfect for lunch by the Pacific Ocean or snacks in addition to juices, healthy drinks and cocktails. Pools-very nice with easy access to showers, plenty of lounge chairs and a bar area. Shuttle-friendly drivers who will take you to the tiny "town" next door, down to the beach area or other sites anytime you want to go. They will also pick you up. The bad: The room. The bathroom was on par with a Motel 6 with chipped, faded tile, ancient faucet and showerhead with very little water pressure. The bed mattress was lumpy and the sofa also worn and uncomfortable. The door to our room broke and took an hour before maintenance guy could get access thru the bathroom window. The outside jacuzzi started gushing water onto the patio and maintenance guy saw it and never returned, it wound up having very little water so unusable. In room fridge didnt keep anything cold. Alma Restaurant-Highly inconsistent service , had some very friendly servers (Francisco, Diego, and Gerard) and some downright surly ones ("ready to order?! Room number?!" ) Be prepared to wait a long time for your food. drinks, and check with the exception of Aura Restaurant. Even though the most crowded was 10 tables max, breakfast always took 90 minutes. Dinner service also slow. The menu doesnt change so suggest going off property for some meals. Housekeeping-left dirty dishes and didn't leave clean glasses or water Front desk-friendly but not pro-active or solution oriented. There was a planned power outage that kept us out of our room from 8am-430pm with nowhere to be but outside without power. I understand that's not in the resort's control but they should've done something (even a room credit) since for 8.5 hours unable to use the room that was paid for. Also should've been warned at check in (not the night before) about the planned outage. Overall, with power outage, broken room door, malfunctioning jacuzzi and bathroom/room in need of major renovations, this was all something I've never experienced at a 4 or 5 star property and it's not s