Club Regina Puerto Vallarta

Nuestra estancia ha sido una invitacion a volver y volver, empezando por el servicio al cliente. Un servicio de primera desde la persona que te recibe en el hotel y te abre la puerta del auto en donde llegas, las personas que amablemente te atienden en recepcion con una sonrisa y un autentico sentido de servicio, los maleteros que se desviven por pedirte un taxi y ayudarte a cargar lo que traigas sin que se lo pidas, y cualquier persona que trabaja en el hotel en el area de recepcion indudablemente esta para atenderte con la mejor disposicion de servicio. Tambien en el area de alberca, y restaurantes. El lugar impecable, contando con una belleza arquitectonica. Su amplitud y distribucion tanto del hotel, como de los cuartos, te acogen. El hecho de ser un lugar abierto, nos deja sentir el clima, y el viento que corre es un sensacion muy agradable. La decoracion del lugar es calida y de buen gusto, dandonos un sentir de estar "en casa". La ubicacion del lugar da pie a salir a caminar a la Marina, tanto de dia como de noche, con completa seguridad, y todos los lugares a donde fuimos estan muy cerca, a 5, 10, 15 minutos en auto: Walmart, Centros Comerciales, Malecon, Centro, Restaurantes, Terminal Maritima. El acceso a la playa es una delicia, con unas vistas a la puesta de sol inigualables. Disfrutamos las actividades extras que inlcuye la estancia en el hotel, y el hecho de no ser invasivas a nuestros momentos de estar. La comida es muy buena, y aunque el precio es poco alto, vale la pena qued**** en el hotel a comer. Quiero cerrar felicitando el programa de Servicio al Cliente que tiene el hotel, ya que seguro es una administracion que se toma su tiempo en el entrenamiento en esta area a todas las personas que laboran ahi. El servicio al cliente hace la diferencia en una experiencia, y eso es lo que buscamos al ir de vacaciones, vivir experiencias gratas y memorables. Felicidades por su excelente servicio a todas las personas que laboran en Club Regina Puerto Vallarta!

Buen servicio, las instalaciones muy limpias, solo que la habitación tenía muchos imperfectos.

Only thing I didn't like was the only ATM machine wasn't working the whole week we stayed there, so we had to walk next door to the Westin to use theirs. I feel it should have been fixed within a day or 2.

Very clean staff was very friendly very convenient to the marina. Everything close walking distance pools were excellent very well-maintained property.

If you dont want to listen to their 45 min. presentation you dont get coffee for the machine in your room. Petty! They over charge exhorbitantly for dinner and a drink. One drink was 21.00 pretty sure I just got bottled water. Found out later the tap water is outstanding. They missed a huge opportunity to brag about their city's water. I despised the pressure to buy special packages I had no interest in.

Wonderful stay. Rooms could use a few things like a mirror outside of the bathroom. A shelf in the bathroom and a few more hooks for hanging things like tiwels

The resort is absolutely fabulous, with a great location adjacent to Marina and on the beach. Customer care is above and beyond, from the bellmen (Alberto) to the front desk to food service providers. I'm an ******* Premium VP. I was surprised that my room (668) had a limited view and faced a Westin Hotel building. I was booked for 4 days. Sat/Sun was okay, but Mon/Tues workers at the Westin were renovating some rooms. The pounding/ hammering was very loud. I had to leave my sliding door closed and couldn't enjoy the balcony (with a limited view). My bad is that I didn't request a different room, but I was recovering from a precious cold, tired, and didn't want to pack/unpack again. Hopefully, next time, I will have a room with a better view and quieter.

The property is older but is well maintained, well built and inviting. The staff is always helpful and on site there is plenty to do. Many restaurants are nearby in Marina Vallarta.

Menu needs to be change at least a few times a week. People can only eat so much burger and nachos Dinner portions are very small and is expensive Staff are very short and not as helpful like other places in mexico. Be aware of all this sales people trying to get you “free stuff” all their doing is trying to get you to buy their timeshare