Servatur Eden & Buganvillas

Best hotel I have been in for years , staff so friendly, rooms lovely clean and very large , can't fault anything about this hotel , it's our last day and don't want to go home , we don't say that very often , we'll done to everyone who works at this fabulous hotel

Booked with Tui. £1499. 2 adults, 1 child. Self catering 7 nights 1 bedroom apartment. All inclusive not an option, nor swim up room when booked. Arrived early hours as flight was delayed. Checked in by security guard, who took our passports (which I'm never very happy about). I asked where we could get bottles of water from & he kindly gave us two bottles. There is no Air Con in the rooms, only ceiling fans. You can rent air con units for around €15 per day. We just about coped without one, left all windows open at night to let a breeze through, some nights slightly better than others. Apartments are in low rise blocks, ground floor then stairs to the first floor. We were first floor, with side view of the pool area. It was quiet with nice palm trees around. Our balcony was a good size with two loungers, a table, chairs & umbrella. It got the sun nearly all day. The apartment was basic but clean & tidy. Good wardrobe space & hangers provided. Kitchen area consists of fridge freezer, two cooking rings, toaster, kettle, pots & pans. Small breakfast bar with seats. Living area was sofa bed, coffee table & flat screen TV with several English channels. Bathroom had shower, no bath. It was clean & shower was good. Safe cost €20, with €10 refunded when you return the key. Rooms are accessed via a old fashioned key, although looks like a few have been upgraded to key card/fob. Our room was cleaned almost daily. Pool towels can be hired for refundable €10 each. Although annoyingly it costs €3 per towel if you want a clean one!! Needless to say we didn't bother. There is a launderette on site though, which was good feature. Most of the hotel grounds are well maintained, clean, tidy & pretty with stunning views over Puerto rico & down towards the sea. However the decking area where most of the loungers are, could do with a really good deep clean though, it was sticky in places due to what we assume is spilt fizzy drinks & it became filthy once wet. Surprisingly sunbed wars wasn't as bad as we thought it would be, especially with it being school holidays. Some were "reserved" early doors, but we still managed to find some even at 10:30, which was a pleasant surprise. We heard a few people complaining to the lifeguard & staff about people "reserving" beds & not actually using them, but not sure they did anything about it. We had a quick look at the swim up rooms from afar & they looked nice, but thinking about it you lose the privacy of your own balcony with people swimming up & down, so not sure if I'd like that or not. Don't forget about the sun terrace, it's adults only, but makes a great escape away from children if you want a bit of quiet time.  It's hot up there but umbrella shades are available. Food wise, we could have upgraded to B&B, Half Board or A/I once we arrived (A/I was €37 adult & €18.50 per day). But we decided to keep things flexible & just paid as we went. We ate breakfast at the hotel 3 times. It was €