Hotel Acacia

We’ve just had a 5 night stay here at this adorable hotel . The staff from reception, kitchen and cleaning so friendly and can’t do enough for you . We need anything , information regarding excursions they knew or knew someone who could help ! The room was lovely and had a view of the sea and boats . Breakfast was brought to the table , and when on excursions you tell them the night before they do a take away breakfast bag for you . Ideal as sometimes we needed to be out by 6am ! The trip was for our wedding anniversary so they upgraded our room for the last night there and it was amazing and a lovely surprise ! We felt very cared and loved by the staff indeed so a massive thank you ☺️! Special thanks to Jose , Edison , Claudia Carolina and house keeping staff . Also give a mention to Sophia who sorted out our excursions too . She doesn’t work at the hotel but she was recommended to help us from Carolina . Keep up the hard work guys you made our trip even more memorable Love Sangeeta & Vinod Mistry UK

A very elegant and cozy hotel. The room was very nice and very comfortable. The breakfast was very good and the staff who served were happy. You are close to everything and several good restaurants are nearby. We were very satisfied and we will definitely come back. Thanks for everything, Luminita and Per

The room was clean and the cold ac. Check in staff were pushy. She asked 3 times what tours we were going on. She spoke loading and fast. My English isn’t perfect and when I asked her to slow down and repeat herself, the manager was giggling. You have provide your room key as collateral forms beach towel. They also want to know exactly what time you are having breakfast each day ahead of time. I will not stay here again. The location is perfectly central though in downtown.

Good location, friendly and helpful service, attractively designed and comfortable rooms, good breakfast

I cannot say enough about the level of service at the Hotel Acacia. From the front desk, to the morning breakfast and everything in between the service was impeccable. They did everything they could to make our stay as enjoyable as possible. The rooms were bright and clean and we had a view of the ocean. The full breakfast is perfect to get you going for the rest of the day, and the pool, though not large, was clean and inviting to relax after a day out and about. They heard that it was our friend's birthday, so the kitchen staff whipped a beautiful birthday plate and sang to her in the morning at breakfast as a surprise. We would stay there again in a heartbeat. They also suggested a new, sushi-fusion restaurant, Wasabi, that is not listed anywhere, that was delicious. It was so good, we went back all 3 nights we were there and celebrated our friend's birthday there as well.

we had an excellent time at Hotel Acacia, the staff was absolutely perfect, room was spacious and always very clean, we used to go out everyday in the morning for almost whole day but when we came back the room was perfectly cooled and prepared to take a rest, breakfast had varios options - fruits yogurt granola eggs and many other, we definitely can recommend this for nice stay in galapagos

What an exceptional property! This immaculately clean boutique hotel has approximately 12 rooms on 3 storeys with wide open, airy common spaces to relax. Someone is always sweeping or cleaning around the small complex. The reception staff are incredibly welcoming, hospitable and helpful without being intrusive and English is well spoken. They can arrange everything for you as well as being partnered with a helpful travel agency next door. They can also send out for laundry service. Beach towels are available. Rooms are well appointed with all the standard travel essentials and tastefully decorated with local art featuring Galapagos wildlife themes. There is also an evening turn down service. The in-room A/C works very well and a small fridge is included. The table service breakfast is fresh and delicious and portions are large. You start with juice, fruit and yogurt followed by a different themed egg dish as a main course. Location in Puerto Ayora is excellent: just a few convenient steps away from the restaurants, shops and piers on the main avenue but far enough away such that it is nice and quiet in the evening. Should we ever return to Santa Cruz, this is where we'd stay. Again.

Hotel Acacia was fantastic. It's the perfect location, clean spacious rooms that they tidy for you every day. The breakfast included is delicious. The staff is truly amazing. They noticed my birthday was coming up after asking to see my passport at check in and surprised me with a cake and candle for my birthday breafast. Everyone is helpful and thoughtful. I really loved my stay here.

We had an excellent stay at Acacia! The rooms were clean and spacious. The front desk staff was very friendly and helpful. The location was perfect, right in the middle of town and a short walk from both the main port and the tortoise center. And the breakfast was absolutely delicious! It was definitely above our expectations, freshly cooked with a changing menu each day. They were even able to offer us a bagged breakfast to go on the morning of our departure since we had to catch an early ferry that left before breakfast was served. We had a great experience and definitely recommend!