Gastgebruiker
16 september 2023
The Good: #1. Incredible views if you have a balcony overlooking the Ocean #2. Close enough to Taormina by Car is only 15 minutes #3 Location is perfect for day trips to other towns like Savoca and other interesting towns. #4 easy access to the hotel from the main highway if you have a car The Bad: #1 Guest Rooms: Do not believe the photos published by Management, those are staged photos of a few renovated rooms to attract bookings. The real guest rooms are dated, antiquated, and in poor state of repair. Our room had missing baseboards, the floor of the bathroom was very uneven and missing tiles, the airconditing system was about 30 years old, the unit looked like a motel from the 1970s. The balcony sliding door could not be locked unless you shot down the shutters. Also , to access the room you need to go up multiple steps to get to your room, not senior friendly. #2 Rooms are badly equiped. The rooms do not even have a kettle to make coffee or Tea, there is no bucket for ice or an icemaker near the room, there are no glasses to drink water or wine ( THIS IS ITALY LAND OF WINE), the telefone to call in the front desk was dead, so in order to call in the front desk you have to use your cell phone ( for us that wa a long distance international call). One night I got trapped in the bathroom as the door got stuck and there was no way to call the from desk from the bathroom as there is no working telephone in the bathroom either. #3 Room service is terrible, they do not provide menus in the room, so you have to call the front desk. When you call ( from your cell phone) and you say you want to order room service they they hang up. When they do answer you to ask what do they have on the menu, instead of telling you what you have, they tell you they will email you the daily menu but they never do. You have to call multiple times to get someone to take your order. Also, times are limeted to a 2 hour window for Breakfast, 8-10, Lunch 12-2, and dinner 7-9. If you call 1 minut earlier or later they tell you it is impossible to order into the room. #4 Parking: they have limited parking spaces for a resort that is only accessible by car. Everynight you have to look for a place to park and have to ensure you park in a place someone else will not block your way out. Also the parking is far away from the bedroom and you have to go up steps to get to the room, the bedrooms are not very accessible from the parking areas. #5 The Attitude of the front desk was horrible. While we were there, there was a fire on a hill close to the hotel, The fire was visible from our balcony, so I called the receptionist to report the fire in case they were not aware of it, the answer I got was "The fire is not in our property so we cannot report it" I politely said if theres is a change of wind that fire could burn the whole resort, you should call the fire department for the safety of your guest. She said ok and hung up. There was one person that was ki
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