Remisens Hotel Metropol

The food was very good and the setting too

This is not a 5-star hotel. They have the potential to be 5 stars, since the facilities are fabulous. Our room was very nice looking with a great view to the hills and to the sea. The “park view” is an understatement, it was a beautiful hillside view. Also the large outdoor pool is fantastic and the breakfast terrace also offers fabulous views to the garden and to the sea. But all this goes to waste, because the staff doesn’t care to make an effort. The breakfast food was leathery and there were no sweets or pastries to have with your coffee. This was a first time with such a poor selection and quality in a 5 star hotel. There is no concierge service, you have to carry your own bags to the room, in a 5 star hotel. The staff was ignorant and rude; they kept asking constantly if we are guests of this hotel. As if we were not good enough to be guests of this hotel so they had to keep snobbishly asking about it all the time. There is no room service in this hotel whatsoever. When we wanted our clothes washed, we call the reception to have somebody pick it up from our room and it will be returned the next day before 18.00 like they promise in the room’s laundry info leaflet. When we called, the receptionist responded by saying it is already late (19.00), so could we bring the laundry to the reception by ourselves. Then the next day, when by 21.00, the laundry bag still had not been returned to our room, we went to the reception to ask about it. It tuns out the bag is there forgotten. The receptionist told us we have to take it to the room by ourselves, as she cannot send anybody to bring it to us and she cannot leave the reception herself. We cannot believe this amount of self-service one has to endure in a 5 star hotel. The reception staff didn’t bother to give us the towel card at the arrival or inform us that we need one when we go to the large outdoor pool. So when we went to the pool, the poolboy informed us that we need the towel card and should walk all the way back up to the huge hill to the hotel reception to get it. It’s ridiculous that they make customers run around like this. The pools are only open till 19.00, which is really odd in a 5 star hotel. There is no reason why they can’t be open till 21 or 22 like in many other hotels, many guests would love to swim and relax in the evening when it’s not so hot anymore. Then the pool staff started shutting down the outdoor pool umbrellas and chairs already at 18.00, even though guests were still using those. The jacuzzi was turned off already at 18.00, even though it was supposed to be open till 19.00. And the employee at the pool refused to turn it back on and claimed they were all in “maintenance”, even though they had water in them. So clearly there was maintenance, just ignorance towards his job. We have paid for the jacuzzi and we want to use it during our stay. You shouldn’t do “maintenance” on all the 3 jacuzzis you have at the same time, so the guests can enjoy at least o

nice hotel with good breakfast and nice poolarea The hotel should offer transportation from and to the airport(ljubijana)

The best hotel ever!! New and Glamorous ! Excellent staff. Large clean rooms. Amazing breakfast & dinner buffets with waterfront views. Has several bar areas with amazing views. Will definitely return.

We had, 5 wonderful days , the service , the location , the meal - breakfast and dinner, very well Perfekt holidays

It is not a five store. We booked a superior seaview room. You can see it. Totally crazy. They dod not want to change the room and did not want back the money. And the door are dirty. Nobody is in the hotel

The hotel does not deserve mention as it does not meet any of the criteria of a two star hotel. The food is bad and tasteless, the service is very, very poor, the receptionists are not up to their job. Unfriendly and avoid this hotel from afar !!!

The hotel rooms are clean and big, bathrooms are nice. Beds are squeeking, hotel guests have to park in public parking garage and pay 20€ per day. If you like to order food in room, don't try with QR code in room, because that don't work. Staff is helpfull and nice. If you use glasess in room, don't expect that the cleaning lady will wash it. Mini bar in the rooom was empty (you have to ask for mini bar in 5* hotel), neither barhrobe nor slippers were available (we also have to ask for them), TV was not in the function. The hotel has no outdoor swimming pool as it claims on its website. The available swimming pool is across the street.

This was my sixth and probably my last visit, since a lot of things has changed since than. Even during our last stay (May 2019) we noticed that the spa area hasn’t been renovated for a decade (since the hotel was acquried by Remisens), and we specifically ask the reception staff shall this area (indoor swiming pool and whirlpool) be operated during our stay. We were told (not to mention that we were waited 24h for reply) that the swiming pool is opened and ‘at least one of the whirlpool is goign to be available for use’. Today, it’ s our fourth day, the swimming pool is closed two day in a row without explanation of prior notice. The reception staff is not answering the calls, overloaded with daily claims. There is a plenty of reasons, I will mention just a few. Although, check-in time is 3p.m. I was waiting for the room till 4.45p.m. Mini bar in the rooom was empty (you have to ask for mini bar in 5* hotel), neither barhrobe nor slippers were available (we also have to ask for them), TV was not in the function, the cleaning lady took all the glassses after the cleaining including some private bellonging (spoon), since she obviosly does not have any guidance from her superior/hotel management. Not to mention that it is afternoon (1pm), and that daily room cleaning is not done yet?! Breakfast and dinner are much, much worse that during our previous stay, if you come after 10 a.m. you should obviously feel lucky if you find anything to eat. Not 5* star hotel experience, not even close to Grand Metropol hotel service we used to like. Poor, poor experince, a lot of stress is put on the staff, since it seems that no one is sure what and how the things should be done. Speaking about staff, the only shining stars in this extremly dissapointing experiance are two young concierges, in charge for all small inconveniences such as safe deposit fix, Tv etc. Great attitude, very polite, but unfortunately not enough for all the inconveniences we are facing during our stay. Dear Metropol management, you have just lost premium from you tittle, unless you change your client experince you will lose much more: your reputation, which was built for decades now. With best regards