Gastgebruiker
13 april 2022
We paid over 280EUR per night hoping to get a quality service during our honeymoon and it was the worst mistake in our entire trip. This is one of those hotels that charges a lot because it has an excellent location. But location isn’t everything. Let me explain everything. Check-in: when we arrived, they said we made a reservation on ******* using AMEX and they didn’t accept it, so I needed to get cash of a visa credit card. I guess not accepting AMEX is ok, but they could have either mention this in the ******* page or written a message to us in advance to let us know. Gladly, my wife had a corporate VISA (now she will have to explain her boss, but I guess its not the end of the world). In general, the woman was super rude because we arrived one our earlier. It isn’t our fault that our flight schedule wasn’t convenient for her and we didn’t demand for an early check in. When she said she didn’t have the room the ready, all I asked for was a restroom to wash my face and a charger in some public area. She wasn’t pleased. The room isn’t what it looks like in the pictures. Pictures are super misleading. The light in the room is poor, you can’t easily raise the curtains, and there is a lot of noise (even in the third floor). Something shocking: when you pay almost 300 EUR per night, it is at least customary in the hotel industry to leave a free bottle of water per night. They don’t. What is worse, there is a Nespresso coffee machine in the room, and they only give you the first pod for free (which wasn’t even nespresso, but a copy), and then they charge it. They told me that was “the welcome drink”. Breakfast was the only good thing. The guy working at the hotel when the woman isn’t there was also nicer. But seriously, for 300 EUR a night, go to a larger chain or get an AIRBNB. We stayed at hotels within this budget in 4 different cities for our honeymoon. This was clearly the mistake in what otherwise could have been a perfect honeymoon.
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