CityFlatsHotel

None of the amenities that are advertised are open. No restaurant, no bar, you can't access the couches by the river. You just get a room. The room was definitely form over function. Very cramped, very few places to sit except the bed. Shower head didn't work and there was hair that was not ours on the bathroom floor. Also, brand new, but very cheap, shoddy construction. Part of the baseboard was missing and there is chipped paint everywhere. The only bonus was the location, very close and walkable to the downtown.

My sister got married in July 15th here, and the manager Bonnie was rude. She sent the decorator away which was the cousin of the groom. Proceeded to tell us (the wedding party) that we were responsible to set up the tables. My sister was in absolute tears due to this cause this cut into picture time and she had a plan. They were telling us it was a communication error. Luckily a few other cousins stepped in and made things happen so we could finish pictures. Dinner was a hour late. The AC wasn’t turned on during the ceremony or reception. But of course they had it on for the workers setting up the tables but not for the room of 200 people. attending. Food was terrible. Beef was dry and the salad dressing was basically oil. No flavor at all. And the staff didn’t come around at all with water refills. I had to go up and ask for pitchers for the tables. My sister deserves so much better.

The food was definitely outdated and old tasted like it had been in the fridge for weeks. Would definitely not go there again. The servers were really nice and they did have a good atmosphere but the food was sub par and old

The location was wonderful on the Black River overlooking the St. Clair River. Entering was confusing and the people at the desk need more training. It was very quiet and getting to our room was also confusing. We were the only guests in the hotel. The room was clean and spacious. Excellent shower and bath facilities. The room overlooked the St Clair River and Collin was very accomodating in getting us a room away from the main road. The bed were clean and comfortable and AC worked well. Room lacked bags for dirty clothes and had a bare bones coffee maker. No coffee in the lobby. I guess because we were the only ones there. The clerks were VERY nice but not well informed. I paid in advance, but they did not know this, until someone else told the lady. The hall floors needed to be redone. Ice machine was GREAT. Parking, though they said in the ads they had none, was in the back with an entrance. It was like a maize trying to get in. Overall, the Room 300 was very nice, though a bit sterile. Would I stay there again? Yes. If the price was right. There are a lot of things this hotel can do to improve. Too many to list.

Decent hotel but improvements needed, even though it is not that old. Logistics for booking a room got very mixed up with family coming for a wedding. It was really a mess. We didn't get the room we booked, but were happy to get a room when we got there. Young man at desk was excellent in trying to help. Room was very clean, bed comfortable, nice desk, BUT--two queen beds and the only place to sit in the room was the desk chair. That seemed a little ridiculous considering you could have up to 4 people in the room. Also, I thought the hotel advertised a restaurant, but they don't have one yet. Entrance to hotel is a bit odd--coming in from the parking lot and going up to the second floor. You can tell this wasn't built as a hotel. If you get a room with a view, the view is nice: river and town. I just think there's room for improvement and eventually it will earn a higher rating.

The look and comfort is good. However, they did a cheap remodel on the place. Who puts single pain windows in a hotel right on a busy road? It sounded like you were sleeping outside. VERY noisy. Our key cards, stopped working, our friends’ room had a dirty toilet and no ice bucket. No bar fridge and for $240? I contacted the hotel about all this and never got a response. Terrible customer service. Would not recommend this place at all, especially if you want to sleep at night.

A last-minute short trip to Port Huron to see a rock concert at McMorran Place. Short walk to bars, dining and the theater in a great part of town. The bed, sheets and quilt was amazingly comfortable! A little more expensive than other choices, but well worth it!

Great service, fun rooms and a perfect location!

Great location! Clean! Can't wait to come back in the summer