Courtyard Savannah Airport

Very clean and super kind customer service. Location by the Tanger Outlet was a plus. There were a lot of different restaurants in the immediate area. The traffic around the hotel was bad. The outside area was very well kept. Customer service response time was immediate with a helping attitude. Thanks for a great experience.

I booked my stay at this location in the past and have had great experiences in the past. This stay was far different in room 406. It started great when I was greeted upon checkin and was given my room without any issues. I thought I had my housekeeping scheduled for my stay since I would be there for about a week. The room was clean and just as I expected from stays in the past. It is walking distance to a nearby grocery store and driving distance to some popular restaurants. As much as I hate to say this, this stay ended bad. I inquired about the missed make up room for my stay as I was in the room for over 3 days, and was told I did not have that option. No fix. I went back to my room, and realized I needed some refills on the basic supplies. I tried to call on my room phone, and realized the phone was not working. I had to call the front desk using my cell phone and asked if I could have some of the items brought to me. I was told to come down if I wanted to get these supplies. I only called because I've already went up to the room, back down to the room, and back up after. When I asked at the front the frond desk agent said, "this is not a full service hotel." There are other things that could have been said, but in the end this soured the relationship I tried to build by staying here the past few visits to the Pooler/Savannah area. I was able to talk to a different person right at checkout since the front desk agent wasn't receptive. Brian was pleasant and offered an apology. I was surprised he even asked how my stay was at check out, which was nice. He took the note of the situation and said he may have an idea of who the individual employee was. Would I stay here again? Probably not likely, but Brian did increase the chances of returning. Maybe I will take the front desk employee's advice and find a different hotel that offers better customer service. The tone was set when the one employee said to come down and get it with no explanation and stating that excuse of the hotel is not a full service hotel. I understand I'm not getting room service, bell service, or anything like that. At least provide a better reason rather than stating that, so guests can understand why. What Brian did was what I would do for my customers; his customer service technique was textbook great. If guests are to take their garbage out of the room, can the rooms have a trash bag to use? If no service for stays lasting almost a week are not provided unless it's in the system, providing a trash bag would be helpful. The laundry bag is in there, so a trash bag can easily be added.

The rooms are pretty, the hot water gets very hot, the bed is comfy, the towels are nice and thick, and multiple eateries and grocery stores are within in walking distance, and the staff is nice. I only wish they had free breakfast. Other than that, it checks off all my basic needs.

Very comfortable and quiet. Staff were very helpful and even made coffee special for very early departure. Minor issues included TVs in the bar booths that didn’t seem to work - but that’s weird anyway. Shuttle to airport was nice but first made us wait while he ran flight attendants to the airport. We couldn’t ride together? Really? Anyway, we were a few minutes behind schedule because of that but always allow lots of time - so no problem. Just a little unusual treatment for a Titanium level Marriott member.

The staff was friendly and accommodating. Housekeeping, front desk, bar tenders and night staff all deserve kudos. When I drive through again, I am staying with that crew. Since I must use 200 characters, the location is very convenient off 95.

Almost I enjoyed everything you provide me but, I'm sorry to say, little bit a disappointing that there were no windows for ventilation in the room

The location was convenient and the place was great for my needs. The room was clean and fresh and I’ll definitely be looking forward to staying there next time I’m in the Savannah area. Great food options inside the hotel or in the surrounding areas - plus tons of other shopping options in the Pooler area.

Clean, quiet, and well appointed. The staff was professional and friendly. The hotel is close to numerous restauarants and has easy access to 95 and the Savannah airport. The room was spacious and had nice appointments - microwave, fridge, etc. Will definitely return.

I use this Courtyard regularly. All are so courageous and helpful. I have even come to know the Manager Delane. You couldn’t ask for cooperation any better that what I receive. Thanks to the whole staff, housekeeping included… oh, and we mustn’t forget the kitchen staff. 👍👍👍👍👍