Premier Inn Poole North

Very comfortable bed and lovely bedding, clean room, excellent food. Probably under staffed to be fair but it was a Sunday. Lager was flat though.

The staff at this Premier Inn were fantastic and the rooms and service excellent. A special mention to Miss Charlotte K who was extremely welcoming and accommodating and a credit to the company. Wonderful all round stay and the food was also excellent.

Stayed two nights for business, generally poor staff attitude, when you could find them. Slow service in the restaurant and restricted choice of food and wine. Will not be staying here again, Holes Bay is local and much better.

We visit here frequently and have never been disappointed. Good value for us as a family of three. Room is always clean and comfortable. Staff are great. Mark and Aron in particular go above and beyond and always work so hard! Mark remembers us on each visit and it’s great to see him chat not just to us but to our son as well. Breakfast is varied and plentiful, meals of an evening are a good standard too. No complaints from us. Would recommend staying here.

Room was clean, bed was comfortable. Floor boards are ridiculously loud on all floors. Woken up multiple times. Breakfast was terrible, not enough staff at breakfast. we asked for a refund as there was no food or juice available!

Arrived at hotel, and the outside needed some updating. Checked in and put in a room on an upper level after specifically asking for a ground floor room a week prior to arrival. Tv didn't work properly, bathroom extractor didn't work at all and neither did the air con. Room windows were sealed shut with NO means of opening at all! Absolutely no ventilation. As soon as you walked into the room, it was unbearably hot. We did not sleep due to the room being so hot, so spoke to reception to be moved to another room. Was left without a room for over 4 hrs and sat in reception for over 2hrs and was completely ignored by ALL staff! Eventually after watching other guests check in around us, we approached the same member of staff we had reported our issue to, to ask if our replacement room was ready. He had no recollection and looked completely surprised and bewildered until my wife reminded him of our previous conversation earlier that morning. He then checked us into a ground floor room (that had clearly been empty for a long time) and I do believe if we hadn't approached him, we would still be sat in reception being ignored now! Our 2 night stay was awful from start to finish and the customer service was appalling. Will NOT be returning.

We enjoyed a short stay here and received excellent and friendly service from everyone we encountered. Our room was very clean and fresh, the usual Premier Inn style. There was some road noise at night, but nothing excessive, it didn't spoil our sleep! We only ate breakfast at the hotel, and that was excellent and plentiful and is great value. All in all this was a great stay in a good location for getting out and about .

We were very happy with our stay at the premier in. Perfect for our 1 night stay whilst visiting family. Bed was really comfy and the shower was great. Ideal if you are going to be driving out. Was a short drive to the harbour.

Fantastic stay, lovely hotel, very welcoming staff, ideal for our needs. Perfectly situation for visiting surrounding area. Hotel was very quiet no noises from other rooms. All in all, made a perfect stay. Well done all staff.