Grand Hyatt Kauai Resort and Spa

Beautiful Grounds and Great Staff, but Far Below Expected Standards for the Price We visited the Grand Hyatt Kauai with high expectations, given its reputation, beautiful location, and the premium price tag (often $800+ per night plus resort fees). To be fair, the staff throughout the property is truly lovely and very friendly—their warmth and hospitality were a clear positive during our stay. The tropical setting and expansive pool landscape are also undeniably stunning. However, the overall experience, cleanliness, and service efficiency were unacceptable for a resort in this price category. During our stay, we encountered issues: Long Wait Times: Expecting guests who pay nearly $1,000 a night to stand in long lines every morning at 9:00 AM just to get a breakfast table is completely unacceptable. Dining & Hygiene: Wet plates and glasses with heavy limescale buildup, showing a clear lack of quality control in the food and beverage department. Pool & Public Areas: Sun loungers were frequently covered in bird droppings, and tables around the pool were left uncleaned. Garbage from other guests sat in the hallways, and the guest laundry facilities were in a deplorable state (malodorous washing machines and discarded clothing left lying around). Hallways & Maintenance: The carpets in the corridors are visibly stained and worn out. We even noticed exposed electrical sockets in public areas, which is a clear safety concern. Room Condition: Our room showed some signs of a maintenance backlog. The shower was covered in limescale, and the toilet had an unpleasant odor throughout our stay. Despite the wonderful employees, we felt like we paid luxury prices for budget-level maintenance, poor upkeep, and crowd management issues. Until a proper renovation and stricter quality controls take place, we cannot recommend this hotel at its current price point.

I felt like the hotel rooms were very tired at best. The bedding was very tired and the rooms seemed very old. Our service at the pool was great. A little disappointed there was nothing to celebrate the 4th of July. I would rather find a less expensive hotel to stay in for the money and get a daytime resort pass as we heard several people around us did to enjoy the pools and resort. We will not stay at this Hyatt again. 

Thank you for the service. I would never forget about this day.

하루종일 비와서 슬펏는데 이 숙소덕에 그래도 카우아이가 좋은 추억으로 남앗어요 특히 들어가자마자 있는 중정이 너무 예뻐요 컨디션은 너무 좋앗지만 서비스는 좀 더 친절하면 좋겟어요

周圍環境一流，走路到海邊，草地，大海，棕櫚樹，開窗就可映入眼簾。看落日，日出的絕佳地 房間設施略顯陳舊， 早餐豐富，酒店有不同餐廳可供選擇，酒店設施很多，供遊客觀賞，晚上有表演

房間裝修設施陳舊，衞生狀況一般，而且價格更高的豪華海景房離各種設施都非常遙遠，每天出門吃個早餐來回要走二十幾分鍾。另外購買的房間明明是含早自助餐，進門接待處有名單且核對完才入座，最後走的時候硬是讓簽單索取小費，真心不值這個價，下次絕對不會再選這家酒店。

中規中矩的度假村酒店，設施一流的，服務沒太感覺哈，因為都是自己服務自己~泳池多，還有沙灘池，海浪大，下不去海，房間大，洗衣房配備齊全~體驗感不錯。但2月份不建議大家來，影響體驗感，天不好，風大，有雨~

典型的美式園林風格酒店，大堂大氣典雅，內部有超大規模立體泳池，餐廳有多種類型可選，其中Tidepools餐廳別具南島風味，值得推薦，需要事前預訂。房間很大，但設施過於簡單，所有個人用品最好自帶。綜合評價為簡潔奢華。

這個酒店太完美了，強烈推薦