Carley S
25 november 2023
My family had a trip planned to Seaside Sands Inn at the end of August. Unfortunately, due to extreme flooding in our hometown, the airport was shut down, and we were unable to catch our flight to New Jersey. I called the hotel right away to explain to them the severity of the situation, and that there was no way that we would get to our destination in time. We considered driving to NJ and adjusting our reservation, but the owner of the hotel did not respond to us in a timely manner; and therefore, we were concerned to leave town with no guaranteed place to stay. When we finally were able to talk to the manager, she was very understanding of the situation, but she said that her superior would not allow us to adjust our reservation, cancel and refund us for our reservation, or credit us for a stay in the future. I understood that the Inn has a cancellation policy; however, Michigan was under a STATE OF EMERGENCY due to the flooding, and it would have been the KIND thing to do to work with us as a family to come up with a compromise. Every other company (both big and small), was understanding of the situation and offered us a refund with no issues. They expressed their concern for our state that was in crisis due to the extreme weather, and invited us back in the future. I wish Seaside Sands Inn would have done the same. From reading the other reviews now, it sounds like the owner cares more about the money than the actual business. What a shame!
Vertalen