Villas Luxes Private Pool & Jacuzzi

AVOID - AVOID - AVOID WE BOOKED TO STAY HERE LAST WEEK AND THE OWNERS CANCELLED 24 HOURS BEFORE OUR STAY. SHOCKING BEHAVIOUR - THEN *********** HAD THE CHECK TO TELL ME THEY WOULD REFUND OUR COSTS MINUS THE CANCELLATION FEE 😡

Unfortunately we were very disappointed with this complex. The photos on the website need updating because the rooms, restaurants and pool areas are nothing like what they show. We had to find our own way to our room on arrival. In complete shock when we entered the tiny room for a family of 4. Two mattresses on the floor for a 9 & 13 year old. The shower room was tiny and toilet was disgusting. Not enough storage for clothes and the air conditioner is placed directly in front of the double bed. On the day we arrived the water went off at 6pm. We were told it would be back on within an hour. After returning from our evening out it still wasn’t working. The morning after we still had no water. When I spoke to the manager about this he told me that I needed to remember that I was in a foreign country and these things happen. He was extremely rude! The restaurant food was rubbish! No taste in anything and almost the same everyday. Same with desserts, repeated everyday. We got told there was no wine even though it was on tap. Again in complete shock with how bad it was. Pool- disgusting!! Around the pool there is some green/ yellow stains that has completely ruined all swimwear. My husband and both children have come home with ear infections. Umbrellas are rubbish then slightest bit of wind and they are off the the other side. Staff in pool bars are friendly and the lovely lady who does food around the pool is also very pleasant, organised and keeps everything clean considering she’s on her own everyday. Entertainment- shocking!! We got reminded by staff that this hotel isn’t a 4 or 5 * Yes! I get that, BUT cleanliness is highly important and guests should still be made to feel welcome. For the amount we paid we expected it to be a lot nicer. We would definitely not recommend this hotel.

I booked a premium room, I’d hate to see the standard rooms. Very tiny, no window, no balcony just a weird outdoor space by the front door which had no sun. The hotel is made up of little buildings, mainly just one storey, which are a little dated. Good location, close to a nice quiet beach with a couple of decent restaurants. Staff were friendly and food was great, loads of choice. The pool was nice and there were two bars and a snack bar. Was ok if u didn’t really want to spend too much time in the room.

It had been two years since we had a holiday, so because of that it seemed a good idea to roll out the red carpet and go for something special. It was expensive (€2110 for 10 days) and that was after a discount, but I thought, based on what I had seen, it could be worth it. Oh dear no. What looked to be a fantastic holiday was a figment of their imagination. I will make sure anybody that ventures here will do so at least knowing some of these problems. You can read this, or you can move on. Take the website: “It definitely has that wow factor, with a modern design and great interiors.” – partly true – it was modern, but “great interiors”? No. The interior is worn & well downstream. Kitchen – website states “An elegant kitchen with all kinds of luxury to prepare some dishes with our local gastronomy” - very basic implements. An ancient fridge which has the insides from a different model – broken drawers & drawers that won’t work. Bedrooms – there was a double bed which we used - it had one pillow cover, the other excluding cover. Between the four single beds we found another cover (and that was it). The sheet was just enough to fit over the (uncovered) mattress, but the minute you lay on it, the sheet came out so we were left lying on a bare mattress. There was no other “linen” stored anywhere in the property. “The interior of the ground floor is designed with exotic plants from the Isla Palmeral and aromatic plants with the stone of Lanzarote.” – nothing when we were there. The pool was the only thing that fitted the description – unfortunately though right across the road (about 50 metres) is a massive hotel development – at least six tower cranes (see picture). The workmen started at 7.00 (sometimes earlier) and they worked until 7.00 at night at least 5 days a week - endless noise. If we had been told up front, we could have made a decision, but obviously they decided that it would be best to get us there & nothing was said - not a single mention. Parking outside (see picture) was “challenging” with all the site traffic parking there 7.00am to 7.00pm. What we thought was included (from website) were • "Lounge flat screen TV" - very small (not 43"), virtually nothing worked (see picture) • "DVD player" – sorry, no. • "1 Main Bedroom: 1 Double bed with private bathroom, safe (Wardrobe), TV, air conditioning and music" Safe – it didn’t work according to the instructions. After two days and numerous calls to Maria (she will appear later) someone arrived. She spent quite some time getting it to work (the written instructions were wrong) but if you imagine working with someone who doesn’t speak English there was no confidence that whatever we put in cold be got back out again. No TV, no music • "Jacuzzi and Hydromassage Showers with views of the garden, ideal for a romantic evening." The shower was absurd – no pressure (see picture). Jacuzzi (if you wait a long time to fill) had no view to the garden. The lighting in the property (