Hotel Nevados de Chillan

My teenage son and I stayed here a week whilst we skied. So, the standouts for me were: - The thermal pools, which bathe you in very warm volcanic water: you can be outside comfortably even when being snowed on. - The food was largely excellent, home made and filling with occasional interest, such as Chilean sea snails (you have to try). - The restaurant staff were pleasant and keen to help. - Access to the ski slopes when working (see my review of resort) is good and convenient. What was OK: - Standards of service - There were lots of opportunities to improve my basic Spanish, although a small number of staff had very good English - The room (although for the price we would have expected more, to be homnest, but this is skiing in Chile) What could be better: - By the end of the week, my back started to ache; the quality of the beds is not good. The roms in particular could do with some money being spent on them. - We had some mini powercuts during the night, resulting in the TV coming on automatically and blaring out a local channel, which then meant getting up and looking for the remote control to switch off. - There were occasions when I made requests from staff and they looked shocked, but this may well have been a language barrier; I hope I managed these better as the week went by. For those comparing hotels, word on the street is that Altos Nevados is very convenient (as higher) and more modern, but the food is not so well received; Termas has a chlorinated pool and is much more expensive. If we go again, now I know the resort, I would consider staying in Las Trancas, which is down the valley, although a car would be important.

The staff are very kind here. There were a few staff members that spoke English (Miguel, Fernando and Daniella) that made our stay more manageable and enjoyable. The service was great. The location is exceptional. Everything incredibly expensive. Unfortunately there are no restaurants close by which means you're stuck with the hotel food. It was expensive, no choice and under par. Very very low quality. So bad that we drove to the local town and bought bread and bananas.

The place is magnificent. It is an incredible and unique landscape combinating native forest, hot springs, ( I even saw woodpeckers ), mountain and much snow. In terms of nature it is a very nice place to visit and it is worthwhile. I went there for skiing, apart than knowing the place, which I knew it is wonderful. Unfortunatelly, during my stay there was a very bad weather which made the skiing very painstakingly and...not very pleasant ( I only could ski in three ski slopes; the rest was impossible because of the weather ). Besides, the ticket price, por me, is very expensive: worth 60000 CLP, without any discount considering my age (69); in La Parva, which is much nearer from my house, the ski ticket for me ( considering my age) is worth 13000 CLP and with much better snow than Nevados de Chillán. I would't go againg for skiing there.

This was the worst I stayed in for a very long time. The rooms are terrible, the bathroom is unacceptable. The service is insufferable. I intend to never come back at this hotel. It was so terrible that even having paid 10 days I left on third and checked in at Hotel Termas de Chillan.

Muy lindo acogedor, tranquilo perfecto para descansar desfrutar del paisaje relajarse, todo muy limpio excelente el servicio

Excelente lugar para pasar tiempo en familia, disfrutar, descansar y comer muy rico. Cada vez que puedo regreso junto a mi familia.

Excelente todo, excepto la gastronomía del restaurante, falta variedad y que no solo sea el menú que ofrecen por persona!

Excelente atención, comidas ricas, las habitaciones muy confortables y las piscinas una delicia, además sales del pasillo y estas en las piscinas de inmediato. Actividades entretenidas. Las actividades al aire libre (caminatas) nos muestran lindos paisajes.

Al llegar al hotel no había recepcionista, la atención normal, el día domingo en la mañana me fui a la piscina y al salir me caí y nadie del hotel se dio por preocupado tampoco había advertencia de nada