My family had a very happy stay in Novotel Phuket Resort. Their service surpasses my expectation. Due to some misunderstanding in booking, I only got a Deluxe room instead of a Deluxe room with Seaview that I intended to book. There was no seaview room available when I arrive at the hotel. The hotel upgraded me to a family room with private swimming pool for the first night and subsequently upgraded me to a Deluxe room with Seaview the next day when it was available free of charge.
I booked the James Bond Island trip for my family via the hotel. However my younger boy was injured due to an accident the day before the trip. First, the hotel helped me to postpone the trip for 2 days and finally cancelled the trip with full refund when my younger boy was still unwell.
Khun Tok, the L/T Manager even took care of my elder boy by playing table tennis with him while I was taking care of my sick younger boy.
On the day when we checked out of the hotel, my elder boy vomited in the hotel due to stomach flu. The hotel provided email proof on request of Travel Insurance claim.
My family feel the warmth and hospitality of the hotel staff. The environment of the hotel is also very good, with panoramic sea view. It will definitely be my first choice in my next visit.
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