W Philadelphia

Good service, good views, good location

Extremely poor services! I have never stayed at a hotel where I had to pay for wifi- the costs could be waived if I sign up for their Mariott program - which is ridiculous. They didn’t have a converter to lend out and they made me pay 25 dollars for a cheap converter. Also, first they kept pushing me to extend one more night for extended room and bar service, when we wanted to extend, they asked us to book through third parties. It was all so difficult. The room was also old, the furnitures are damaged and they gave us a connecting room while we specifically asked for more privacy. The restaurant was also ridiculous, overpriced, indelible with extremely bad service, our waitress was gone the whole time, I had to walk to the reception to ask for someone to take my order. I will never return to this hotel - or any Mariott hotel for that matter PS:

Great place to stay - Staff was helpful and location was central. h

My Girlfriend got stuck in the elevator for 3 hours  Fire department had to come and rescue her I want my whole trip refunded asap!!! I been waiting for the hotel to do something and they said you guys would have to refund me.. I’m mortified no one has offered anything for this neglect on there part.. They reset the elevators with out checking cameras or putting up any signs.  I want my money back asap!!!  I will never go back anywhere near that hotel and I will be telling everyone there neglect and poor service they provided.

Never met such nice people checking in to a hotel! Pleasant experience, welcome drinks very clean excellent location

everything was perfect…

My partner really enjoyed this hotel. He slept for over 12 hours.. haha that explains the whole story. The swimming pool was really nice too so we had fun in the morning. Also they give you water bottle. Nice hotel to stay over if you are visiting around.

Juan at the front desk saved the day as I needed to change two rooms- the first one was dirty and the second one smelled like smoke. Juan made sure he got me a room that was clean and even went with me to make sure. The staff is courteous and professional.

호텔 위치가 너무 좋았고 서비스를 기대하기 어려운 미국에서 항상 밝고 친절하고 좋은 수준의 서비스를 느낄 수 있었습니다.