The Study at University City, Study Hotels

If you are visiting a student at UPENN or Drexel, the location of the hotel cannot be beat. About 10 mins walking to pretty much anywhere on Penns campus. The issue is with the busy times like move ins. The staff is trying but maybe they are understaffed? House keeping could not keep up...but other than that... It's great.

There is no kettle and coffee, tea bag. Overpriced hotel. The food of the coop restaurant is not good.

Only good thing about the hotel was the location. Facility was okay, breakfast spread was nothing really worth, customer service was below par with the lady at the reception was not at all helpful. Her response was such that she wasnt interested in even hearing any feedback

The staff, room, and location were excellent. I wished my room had a fridge

Good hotel to stay

房間相對簡陋，但住慣了也還好。窗簾是捲起來的那種，兩側漏光有點厲害。潤膚露很稀。地點倒是不錯，去賓大很近，周圍環境也挺舒服，比起市中心來，安靜很多。一樓餐廳是點菜式的，環境不錯，食物也不錯。

就在校園裡，方便得很。早餐非常好吃。酒店設計風格簡潔明快，房間舒適宜居。淋浴間空間大，水量充足。免費的晨間咖啡，氣微香濃，待客服務誠意滿滿。

1、衞生特別糟糕，換了兩次房間，第一次房間床單上有毛髮，第二次房間床單上有污漬。 2、空調設施問題特別大，第一天空調在內非常吵。主機轟隆隆，兩個晚上我們衹能關掉空調勉強入睡。實在受不了了，第三天換房間，結果空調好一點了，窗户外面對着一個建築的大煙囱，機組晚上也吵。 3、服務經理處理投訴非常糟糕。我們兩晚被吵擾，説退一晚房費，後來因為衞生問題交涉，經理説退兩晚房費，我們因為是在攜程上預訂，問房費如何退還，經理説她會受權。結果最後不承認説退兩晚房費。建議大家下次一定要留手寫證據。真的非常差勁。下次去絕對不會再住這個酒店。

非常滿意的一次體驗， 設施：更新換代 衞生：乾淨整潔 環境：適合家長訪校 服務：細緻周到 這次的商務旅行非常開心，適合學生和家長仿效居住距離賓夕法尼亞大學非常近，周邊的生活設施也很便利