DoubleTree Suites by Hilton Philadelphia West

Good stay. Good amenities. Had a bulb out when I got to the room but it was replaced right away.

該酒店前台工作人員比較混亂，原預訂的早餐到現場被告知沒有交錢，不得不找攜程再次聯繫。居住體驗不好。但是房間比較安靜。屋內設施比較老舊。PA酒店設施貌似都是這樣。

房間有點小，但是很乾靜

The staff was excellent!!! Friendly, efficient and customer focused. The main area entrance seemed nice, clean & refreshed. However, the overall property needs to cleaned up. The carpet is very old in the hallways with heavy staining, wrinkles through out and in some areas looked like it had been wet and could have mildew. Our mattress had almost no support, the room temp was warm & even with the thermostat in our room couldn’t be lowered & lastly the closet door was ready to fall off and could barely be opened without two hands, with one pulling the door up & the other trying to open it. Would not want to stay there again without hotel updates. Again though, the staff was amazing!

The acoustics in the hotel are atrocious. Its atrium design amplifies all sound (and there was A LOT of sound) in the hotel. Also, the guests in the room next to ours were blaring the TV, yelling and being as noisy as possible well past 1 a.m. even after we asked them to be quiet (they told us they didn't need to be quiet because were in a public space). The walls seem to made of paper based on how not soundproof they were. I will never stay here again.

We stayed here from our of town to meet up with family for a funeral. Hotel was very nice. We enjoyed the large comfortable rooms. Also the large common space was great to hang out with family and spend time together. Anthony was awesome at the bar taking care of food and drink orders for us!!

Unfortunately, I booked this hotel because it states Heated POOL, which is a lie and is very disappointing. The pool was cold to the point where you cant even put your feet in the water to get use to its super cold. When i called the front desk they advised they do not heat the actual pool they only heat the room up to attempt to keep the water warm which in fact does not happen and informed me that its swim at my own risk and will not be having the pool warmed it is as is when i booked the room i booked for my kids thinking they can get in the water and enjoy swimming. Which ultimately made me take them somewhere else to enjoy the day i felt this was unfair and especially because it says online its heater nor does it have any fine print about the heated room and not the pool. Secondly the sheets on the bed where not fitted sheets they were all flat sheets with a thin comforter/blanket which bearly kept you warm and had to turn the heat up to keep warm. Last but not least the sink pipe popped out of place. Our last night there the engineer was gonna get us a new room but unfortunately i didnt want to go get another and have to bring a bunch of stuff to another room so i settled and placed a bucket under the sink since we were leaving the next morning. Say this to say that nothing else was offered or apologized once addressed i will not be booking this hotel anymore and also now know to call and ask about the “heated pool” this experience was not a good one for me

I really received an email asking me to rate my hotel stay AFTER not answering phones, then canceling my stay?? Haha I stayed here once in like 2014, but, never again!

This hotel was such a disappoin**ent. One of the nights the rooms adjacent to ours had guests smoking and cooking inside their rooms. Put children’s eyes were watery and we smelled so bad for hours to come. The room itself was dirty and extremely poor cleaned. We will never stay here ever again.