Gastgebruiker
15 oktober 2023
My stay at the Hampton Inn Perry lasted about 15 mins once I got into my room. I checked in a little after 10pm. The hotel had a musty smell to it when I walked in, and it was obviously not one of the newer hotels. No big deal, I thought. I'm tired after a week of hurricane flood cleanup and need a place to sleep after a long drive. I got up to my room on the second floor. The hallway was warm and still musty (on my way out I noticed the thermostat was set at 63 but the actual temp was 83). My room was not any better. I went straight over to turn down the AC. I tried to turn on the light next to it to be able to see the controls, but it did not work. After turning on the light next to the bed, I had this feeling that I should check the sheets to make sure they were clean. I'm so glad I did - there were little hairs all over them. My next stop was the bathroom to see if it was clean... nope. There were hairs and dirt in the sink and tub too. I then went to the phone to call down to the front office to request a different room. Guess what? It didn't work either. It was missing several buttons and there was no dial tone. I grabbed my things and left. I told the desk clerk that my room was dirty, I was going somewhere else, and asked her to refund my points. She apologized and did as I asked. She did not question what exactly was wrong - my guess is that she wasn't surprised. There was definitely no offer of anything else to make it right, even though Hampton they have their Hampton 100% Guarantee. I'm not one to make a scene or demand things, so I suppose she did what I asked and that should be enough, but we've been at other Hilton family hotels that have bent over backward to make sure we were happy when something was not as it should be (extra snacks, adding points to your account, etc...). I just thought there might be some gesture since it was bad enough for me to leave. On a side note, it took me a while to find a parking spot - I circled the hotel a couple of times looking for something somewhat close to the front entrance. The lot wasn't full, but because I was traveling alone late at night and it was in kind of a sketchy-looking area, I didn't want to be too far away. The way the hotel is set up, all of the parking is either to the side of or behind the hotel. The Diamond member spot I finally found was tucked away in the back of the hotel by the pool. I drove 13 miles up the interstate to the Hampton Inn Warner Robbins and thankfully, it was nice and clean, everything worked as it should, and it was up to the standards we've come to expect from the brand. I highly recommend it! I submitted feedback on my experience 2 weeks ago on the Hilton website. I got an automatic email saying that it had been forwarded to the hotel management and to allow 3 days for a response. I have yet to receive anything from them. This makes me think they are aware of the issues and just don't care. I would definitely NO
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