Grand Hotel de La Ville

In centro

As someone who has frequented luxury accommodations like Rosewood Castiglion del Bosco, I expected a certain level of service and quality when booking a stay at the Grand Hotel De la Ville Parma. Unfortunately, my experience was anything but satisfactory. From the moment my family and I arrived, we were met with rudeness and indifference from the front desk staff. Their dismissive attitude made us feel unwelcome, a stark contrast to the warm hospitality we're accustomed to, even in smaller establishments. The issues didn't end there. The rooms were not only cramped but also poorly maintained. Despite our repeated attempts to adjust the temperature, we were met with frustration and false promises from the staff. It was clear that the hotel's amenities and infrastructure were severely outdated. Adding insult to injury, the lack of basic amenities further exacerbated our disappoin**ent. A simple request for a wine opener turned into a baffling ordeal, with the staff displaying a complete lack of professionalism and hospitality. The exorbitant charge quoted for such a basic service was nothing short of insulting. In contrast to my extensive travels and stays at various hotels, including reputable chains in small towns across the US, the Grand Hotel De la Ville Parma fell far short of even the most basic standards. The absence of glassware, a functional mini-fridge, or a coffee machine in the room only compounded our frustration. To sum up, my experience at the Grand Hotel De la Ville Parma was nothing short of a nigh**are. From the indifferent staff to the lackluster amenities, it's evident that this establishment falls far below the standards of a purported 5-star hotel. I regret ever stepping foot in this establishment and would caution anyone seeking luxury accommodations to look elsewhere.

My visit at the Grand Hotel de la Ville was wonderful. I slept very well. The room was clean and quiet. Breakfast at the hotel was excellent. The staff were top notch. I wish every hotel I stayed at was as fine as this one. This was my first time in Parma, and I don't know if I will be back. But if I return, this is the hotel I would want to stay at.

This quite a modern hotel described as five star but which in my opinion does not reach that standard. Front of house staff were great, happy to help with any thing we asked about. Bedrooms were a reasonable size and the bed was comfortable. However, there was no drinking glass in the room and cardboard cups were provided instead. Our biggest concern was the step into the bath shower (no non slip mat provided) which we felt was somewhat dangerous for older folk as witnessed by the bruise on my wife's thigh. Breakfast was adequate and we did not use the restaurant for any other meals. The hotel is about a kilometre from the main historic sights along the main street.

The hotel is fabulous, the staff attentive and friendly, the food impressive and the facilities fab. The air conditioning is only on during the summer months, but as the windows open, that was fine for a perimenopausal woman! Their non alcoholic drinks were delightful and Andre the bar man even created his first Espresso Martini for me. The transfer driver we booked to the airport (Christine) was a joy too. The hotel is on the edge of a Galleria, but out of site, so handy for the supermarket or if you want to eat offsite. As a vegetarian who doesn't drink milk I found the breakfast to be fine, in fact I ate something different on the 3 mornings.

Great location , service and location. Reasonable price. Room is nice and spacious. Good breakfast. Lobby is great. Laundry excellent. Reception is good. No Iron in the room... City is amazing. Shopping and culture. Great trains and taxi.

This is a relatively modern business hotel on the fringes of the city. Everything about the hotel was fine, but one comes away wondering where the 5th star was. A 4-Star rating would be more appropriate, considering the fittings and amenities. We chose this hotel for its convenient location and the fact that it has an on-site garage. The standard room was sufficiently spacious and the bath room equipped with a walk-in shower. No view of the historic town out of the window, but that is of minor importance when only returning there to sleep. Breakfast is nothing notable, except that one can sit outside on a pleasant veranda. What is notable, on the other hand, is the cleanliness as well as the friendly and helpful reception and service.