Best Western Hotel Litteraire Arthur Rimbaud

The location is very good. Close to shopping centers and the train stations. The staffs are friendly and the room is clean and not too small in the center of the city. The breakfast selection is good, too, not like typical French breakfast.

Staff gentile, ottima posizione

Lovely hotel and staff, but there was a fight in the alley where the hotel entrance is which made me feel unsafe.

We prepaid for a room with two beds and got two very small rooms next to each other on the top floor. Very uncomfortable for three tall people, had to hunch over and no room whatsoever in the shower. We checked in and left within 10-15 miles minutes.

The staff wasn’t too friendly and nice at check-in. The room in the TV didn’t work and they were all rooms available for me to change into… the walls were very thin, so you could hear everything with your neighbour. The smoke alarms constantly kept going off during the night as people are smoking in their rooms.

In general the hotel is very good, location is great to walk everywhere, decoration is super nice, breakfast was good. Rooms are small but it is what you expect in Paris. The low rating is because we had bad luck and were allocated a room without a working Air Conditioner. We reported it to the reception on a Friday evening when we arrived and we were told there was nothing to do because of the time (9pm) but the next day a technician will come and fix it. We understood and agreed to spend the night without AC. On Saturday morning we reminded the new receptionist who didnt know anything about it (no handover of issues). Saturday night after a long hot day walking the city, no AC fixed and when we complained they said no one would come during the weekend to fix that so we could have a fan if we wanted. I was really annoyed that they weren't honest from the beginning so we stayed until Monday without AC on a 28 degrees/68% humidity nights inside a room without AC and windows facing to a load restaurant's terraces. No apologise/compensation from anyone even though we saw different staff everyday. Total disregard to our needs and complains. As I said the hotel is good but the management is terrible, no customer focused at all. After having the receptionist yelling at me on Saturday night in the lobby in front of other guests because we contacted ********** to complain, we decided to leave it and dont let them ruin our trip to Paris. Disappointing experience.

Found bedbugs on the bed.