Vendome-Saint Germain Hotel

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Cute personal hotel in a great location. Friendly staff. A very comfortable bed. Slight noise from the underground trains so wear earplugs if noise sensitive. Smart modern bathroom and amenities. Great bars and restaurants nearby. Just right for a few days in Paris.

The rooms are small but in good state, not 100% clean but still acceptable. Staff is nice and it would be A really good price for quality IF from the room on the 5th floor we would not have been able to feel/hear metros going by .. underground.. quite an issue.. if you have a good sleep, the place is definitely in line with the price and stars..otherwise avoid this place!

Is a good hotel with good rooms but there are broken furniture….

The payment processes at this hotel are terrible. I booked online directly with the hotel, which asks for card details as a guarantee - no problem with this, as it’s standard practice. When I checked in, payment was requested, which again is quite normal. However, when I checked my bank a few days later, I found the confirmed payment had gone through fine, but there was an identical amount that was ‘pending’ or ‘on hold’! This meant that the money (several hundred euros) was unavailable to me until the pending transaction dropped off. I don’t know why there was a pending transaction as full payment had already been taken at check in, so this in itself was annoying. However, pending transactions usually drop off after a few days at most, so I waited. A week later it was still there and the money was still unavailable to me. At this point I emailed the hotel to be simply told ‘we haven’t charged you twice, there is no problem’. I emailed back explaining that there was clearly a problem that had nothing to do with my bank, and I didn’t receive a response. I then emailed again asking why there had been no response, only to be told basically the same thing. A few more emails back and forth and a phone call later, I was told ‘Yes this is NORMAL, it will drop off eventually at some point’. In actual fact it took an entire MONTH for this money to be released back to me. This is absolutely outrageous and the blasé attitude of the hotel is difficult to comprehend - they didn’t seem to think it was a problem that, due to their own payment processes, customers could be left for a whole month without access to funds. It was fortunate that I had enough money in my account to deal with this deficit for the month, but if I hadn’t, then the hotel made it clear they would do nothing other than just ‘wait’. Absolutely nowhere is this temporary ‘double charge’ mentioned. From looking at previous reviews, it seems I’m not the only one who’s had this experience. I honestly cannot recommend the hotel for this situation alone, even though the hotel itself has a lot going for it - clean, comfortable, great location.

Stayed at this hotel was really nice hotel rooms really nice manager and staff real helpful and nice nothing was too much for them would recommend this hotel if your coming to paris its not far from notradam cathedral metro links not far either book this hotel you won't be disappointed

I really like this hotel: great location, the staff is very kind, rooms are lovely - comfortable, silent, new, modern-design style and very clean - breakfast has a delicious selection! I have stayed in this hotel twice, and will certainly choose it again for my next trips to Paris.

This is a small hotel minutes away from the main streets of the Latin Quarter, Sorbonne, Notre Dame and a Metro station. Hotel is clean, room was nice with a beautiful bathroom. A 10 minute cab ride from Gare d'Lyon. They have a small but efficient breakfast room in the basement and the staff at the hotel is always friendly and professional. Would stay here again.