Gastgebruiker
26 maart 2024
I booked, via eDreams, a standard double room at this hotel for 2 nights as a thank-you gift for a family member. I liked the pictures on Kiniras website and the many positive reviews, and I looked forward to checking in. When we arrived, it was a shock. Instead of getting a airy "standard double room" with 2 beds and a balcony as per the photos on Kiniras website, we got a very tiny room with only one bed, no balcony (just a small window on a refuse/storage area), very dim with no real natural light, no working toilet (flushing was only possible after "pumping" with the cistern handle), musty smell, damp stains on the bathroom ceiling, and not enough floor space to even open a cabin luggage. When we sat on the matrass, it felt so uncomfortable. I could not even imagine laying an entire night on it. I was ashamed to bring my niece there. I immediately reported to the staff downstairs to say that this was not what I booked. An uncooperative lady told me to contact the owner myself. I had to insist *she* phones him, and not me. Over the phone, the owner said no change was possible. He kept asking what our nationalities were. He asked at least three times. I failed to see the relevance of this. After waiting more than an hour for the owner to show up, it was clear we would never get the advertised room or something vaguely equivalent. As we only stayed 2 nights in Paphos, we did not want to waste any further time on this. So, we handed back the keys and found another hotel nearby. The hotel refuses to refund me. I fail to understand how this can be a 3-star hotel. Perhaps a couple of rooms are indeed like on the pictures of the website, but there are also rooms that are well below the expected standard. I found the staff and owner quite unpleasant. Perhaps the staff is tired of dealing with unhappy customers... When we handed back the keys, the owner was busy dealing with two unhappy French clients.
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