Innfiniti Hotel & Suites

Excelente hotel, buena ubicación pero servicio de limpieza malo, no tenían restaurante y la piscina no se encontraba limpia

Bueno

I didn’t include breakfast Rude staff Dark inside lights were out Not very clean and poor maintained Not very family friendly

The check-in process was frustrating as our assigned room was unprepared, forcing us to request a new one after discovering it in disarray. This not only inconvenienced us but also highlighted a lack of attention to detail. Moreover, the overall cleanliness of the hotel was subpar. Common areas appeared neglected, making it challenging to feel comfortable during our stay. I hope the management addresses these issues promptly to enhance the experience for future guests.

The condition of this property was terrible. There was a horrible smell in the elevator, hallway and room. There were waterlogged baseboards, *****ping paints, furniture with exposed raw edging and more. We did not stay in the room more than 5 minutes before deciding that we would go find another hotel. i took photos of the place and showed them to the front desk attendant. He apologized for the conditions and directed us to ******* to request a refund. ******* has been trying to get my refund, but the property manager is refusing. It is a real shame. Stay away from this place.

The place is clean aside from the bedsheets in the bedroom that was stained and dirty. I did not receive any room service until I asked for it. There were times that the air conditioner will be completely shut off after being turned on and would have to call the receptionist in order for them to turn it back on. Also, there was no Wi-Fi in my room and they were helpless, I had to constantly contact them and didn’t receive any service almost 2 days later. There was no food in the hotel at all! Also, in the beginning of the week only on weekends there is someone serving alcohol in the pool area but yet they do not allow customers to bring any of their own when there is no service provided in which it is very unfair. Knowingly that I had all of these issues come to light, I had asked for a later check out since my flight was a lot later on and they still had the audacity to charge for for a late fee instead of accommodating.

The bed had sex stains. The air was not clean lack of ventilation. Gym had no AC it was broken. Windows were dirty and floors dirty. Alot of trip hazords and building codes shouldn't be looked at before anyone gets hurt. Front desk receptionist was nice and understanding. Don't Stay at Infiniti Hotel

This property has a lot of potential. Unfortunately, I had to look at about 5 rooms in total until I was satisfied with the quality of the room. There were bugs in my initial room and it was incredibly hot and humid on the first floor that I was on. I didn’t get to keep my room with a balcony and was moved to the 11th floor. The roof top was nice but the pool was indeed very dirty. I didn’t know Housekeeping was an option but they did do a really great job.

No mini fridge or coffee in room. At least coffee there should be! Very nice and clean. Good air quality to breath.