Gradiali Wellness and SPA

不錯不錯。

I stayed at this hotel for a couple of days which were supposedly very busy for the hotel (lots of people). Some experiences that stood out: 1. Food (all you can eat) is really great, as I'm on a plant-based diet I always had things to eat, it was well prepared, lots of choices and it had a lot of changes day to day, meal to meal. Everything was cleaned up, replaced fast. I was very pleased with it. However, if you decide to purchase breakfast/ lunch/ dinner/lunch all you can eat separately it's pretty expensive. (15,18,20eur at the data of writing this review.) 2. Restaurant at 8th floor is way too overpriced for what you get. But has a great view. 3. Cryotherapy, sensory deprivation tank wasn't working / I couldn't book it. A bit disappointing 4. The bicycles the hotel offers to rent weren't of the best quality but did the job for the price (5 eur / hour), also when it was time to return them we couldn't find an empty spot where to lock them in as people would lock their own bikes to the stands while we were gone. We had to find where to squeeze them in, we did find a spot but it's just a slight annoyance. You can also rent scooters (10eur / hour). We didn't rent but they seemed to be newish. 5. There was construction happening outside but it didn't really affect me all that much (But we stayed Friday - Monday and Monday was national day off) 6. Gym equipment is great, was almost always empty. 7. The pools when I visited (during a rainy day at around ~5 PM) were full and you couldn't really use them. The other pool was locked because there was a an exercise session going on so the other one was really packed full. Saunas were okay, there weren't too many people. 8. Some of the staff of some procedures can't speak Lithuanian at all or can speak only a limited amount. For me personally it wasn't a big deal because most of these procedures you didn't need to do much talking( in mud procedures or baths) , but still a minor annoyance although I completely emphasize and am not complaining that much. 9. Had to wait for an hour for our room to get ready when we arrived at around 2 PM. Not a big deal, just something to keep in mind. 10. I really enjoyed the massages. 11. Although it was a busy period for the hotel, we could always find where to park after going out to town, which is nice. Other than that everything was great. Very decent, modern, clean room, great view, great location,close to the beach, fast internet, has AC, the hotel itself has a very modern feel to it. You get free mineral water on the first floor (even though I didn't like it that much). There are 3 restaurants in the hotel itself, has voleyball court, some hammocks outside, Staff helpful, professional I had a great visit.

If you are pregnant, be cautious when booking SPA procedures that are marked with a symbol that indicates "suitable for pregnant women", as they might not be safe, because it includes lying on your back for extended periods of time, with no alternative. For example, I booked a face massage procedure, which turned out to be possible only while on my back the entire time, no seated or half-seated option. Staff offered only to cancel free of charge, as they cannot change the procedure to really be suitable for pregnant women. Shouldn't SPA places, that offer procedures for pregnant women, know that towards the end of pregnancy women can't lie on their backs for extended periods of time?

All in all it is a nice "sanatorium", but the single room was too small and stuffy so even if you travel alone book a double room. The treatment package was not worth the money as most of the treatements were useless so it is better to pay for the massage or anything else you want separately. The three meals inclusive deal was not a good idea, especially for dinner. So it is advisable to just take breakfast. However, Palanga itself does not have too many good restaurants. So take this into account...The cleanileness was not always good. Cleaning was very basic. They claim to be 4 star but give you only 2 towels as a result of which after taking shower which you do all the time if you take 5 treatements a day as i did, the bathroom floor is conitnuously wet and unclean. The location is OK if you are just interested in lying on the beach. But it is quite far from the city itself, from the pier, from the museums. So i walked about 10 to 13 kilometers every day amongst the decaying Soviet health centers to get to the center, which was good healthwise but not for everyone...

We had really bad experience at this place with our family (5adults, 2 kids). We arrived and after waiting 15 mins with no acknowledgement from staff we decided to find waiter/ waitress ourselves for them to take our order. After almost 30mins of waiting for our drinks we approached the bartender to ask where our drinks were and can we get a bit speeder service. The bartender then approached our table and with raised voices told us we won’t be served at all and we should thank the friend who approached him to enquire about the slow service. We were shocked by bartenders statement and didn’t quite understand why we were all of a sudden declined the service! After having further conversation we found out that waitress Brigita only passed our order to bartender 20 mins after we placed it with her. She was not apologetic whatsoever and told us to calm down. We had to leave this place after the staff caused embarrassment to us in front of other customers and we didn’t even receive an apology for their incompetence. This place definitely needs to train their staff on customer service.

What we liked: Very spacious and clean room. Good food. Pool and spa area, very warm water in the pools. Close to the sea (approx. 600 m walk through a pine tree forest). Bathrobes in the room; pools are conveniently in the same building so there is no need to undress and dress up fully before going to the pool and after it. Nice staff. What we didn't like: Our room was on the second floor, directly over the pool area, so we heard constant humming (pool pumps or some other pool equipment) whenever we were in the room during the daytime (pool is open from 8 a.m. to 10 p.m. in the evenings, so we could hear the noise in our room all the time, except for the night). The floors of the pools are very strange - they have different levels which are not gradual - you could be standing in the 1.4 m depth area on one foot and would not touch the floor with another foot as it is 1.7 or 1.8 m deep. Very bright lights of the AC unit and power control unit in the room - we had to cover them with whatever at night so that they would not hinder us to sleep: the blue light of the power unit, in particular, shone so brightly that it seemed that the door was not shut tight and the light was coming in from the corridor. Hard beds.