Gastgebruiker
15 juli 2023
My first experience highlighted the incompetent service. I booked an executive room and was told 6 months later that they had listed it at the wrong price. After confirming the new price, it was clearly confirmed on ***********. The hotel clearly ignore these confirmations because they downgraded me to a classic, but left *********** to charge me the higher price. Hotel not interested, everyone else’s fault. No apology, no compensation. *********** had to contact the hotel and correct the price again. Access code arrived less than 3 hours prior to check-in, which was the first I knew of my downgrade. Classic rooms are OK but very noisy if you’re at the back. Sink plug broken, poor ventilation, good Wi-Fi, clean and comfortable bed. Stayed 2 nights but after first night, no housekeeping, no clean cups, no new toiletries and bottles of water. They have clearly, following the decision to sell, given up. If you haven’t booked already, or have a flexible booking, you might wish to do the same.
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