Gastgebruiker
16 augustus 2023
As a couple, we had a long stay at Frogner apartments located at Camilla Collets vei 19 just a few hundred meters away from Skovveien 8. We stayed at Frogner apartments for 4 months from April 23 to early August 23 for work purposes. We rented a one bedroom flat, not a single room. The global experience was positive but we would like to highlight a few points so the future guests may enjoy a better experience: 1) When we initially booked online, we were told that upon arrival someone will be there to let us in the flat (at Camilla Colletts) and give us the pass cards. When we arrived on site with our 4 big luggages, no one was physically there to open the door and let us in. We had to go and fetch the pass cards at their local agency at Skovveien 8, hundred meters away from the rented flat. It is rather inconvenient after a long trip with four big luggages to handle. My partner had to wait on the street with the four luggages whilst I went to their local agency to get the pass cards. Not a very welcoming experience then. 2) The price of the rent per month is rather quite expensive but we knew it and still were happy to book it for our four months work stay. As for a long stay, you move with a lot of clothes and belongings. We only had three hangers available. When I enquiried if we could have some more, I was politely invited to buy them myself or to pay an extra cost. It might be a detail but when you pay that amount for renting I don't think that requesting a few more hangers deserved that type of answer. 3) All furnitures and different rooms were clean. We were quite surpised not to find a microwave in the kitchen. Why not including a microwave (which is now a basic kitchen furniture) especially when it is known that guests have booked for a long stay? 4) Despite the high price for renting, if you want a weekly cleaning of your flat, an extra cost is asked. We have been in other apart-hotels before and a weekly cleaning included in the initial booking price was ALWAYS performed. 5) When you book online, you don't know exactly which flat you are renting (1st floor? 2nd floor? balcony?), we were quite disappointed to get a flat on the ground floor with no balcony although it was specified we would be there for a long stay. 6) On our leaving day, we kindly asked if we could stay a little longer than 11 am (which is the standard leaving time) in order to match with our travel connection back to the airport to avoid us wandering with our 4 big luggages. After having stayed there 4 months and paid that amount, I think that would have been a fair "favour" to make on their side. That was declined as the roll over time had to be respected in order to provide the best experience for the next guests. I guess that the best quality of service for guests includes not welcoming them on their location site upon their arrival? To summarise, as already mentioned above, it has been a global positive experience, the flat was really clean and nicely l
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