Verified traveler
20 februari 2024
I stayed in Marriotts for work over the years,and previously considered them a trusted brand. This location is a hot mess. I didn't want to leave a review because some of the staff is well intentioned.
I booked 2 rooms for myself and my family...
-There were hiccups with our check-in because the supervisor left the new girl who started 2 days earlier alone to help me
-1 of the rooms they put us in was still being cleaned at 4pm when we opened it, okay
-We pile into the remaining room, and management just opens the door. Does not explain, just says "oops" and walks out
-I did not know this was the manager, so I went to the desk to inform them of a strange man who has a key to our room
-The "front desk supervisor", who I have been working with for almost 90 minutes now, keeps blaming everyone under the sun who works there, telling me he "literally got here 10 minutes ago" when I know he has been here hours
-The worst part of this experience for me, was that once they had figured out who had entered our room- THEY MADE THE NEW GIRL CALL AND APOLOGIZE TO ME ON HER 2ND DAY.
-Next day woke up to a maid yelling on her phone outside our room
The manager was on duty, and should have stepped up and made that call himself. Everyone started working here in the last few weeks, literally. I would even venture to guess that this location isn't getting the support it needs from upper management, because it does have well intentioned people that just flat out don't know what they're doing.
Vertalen