Jumby Bay Island - Oetker Collection - All Inclusive

Just returned from a four-night visit to Jumby. Really hard to rate this property, as they were beyond stellar in some areas, and not quite up to snuff in others. I am planning to go back, though. Read on for pros and cons. PROS: This property is GORGEOUS! We have traveled all over the world and and Jumby more than holds its own. The decor is perfect: luxe yet understated. I'm a decorating fanatic and couldn't find a single quibble with anything in the looks department. Staff were very sweet, friendly and fun, although they need more training (see cons, below). Very peaceful and quiet place. Even on a busy beach day, we never heard any noise, and it was SO tranquil at night. That's a big plus for us, but those hankering for nightlife and bustle may get antsy. Dinner at the Estate House was delicious, in a stunning setting with excellent, low-key service. The sweet and talented chef also did a bespoke private dinner for my 60th birthday, which was outstanding. Jumby meets you at the gate when you get off your plane, then whisks you through customs and immigration, so no long (long, long) waits in line. We didn't realize this and went to another property first. Ouch! They did whisk us through on our return, though. Was fun to be chauffeured in a black limo (or SUV), and the boat ride over (5 minutes, tops) was smooth aboard a luxe catamaran straight out of a Bond movie. CONS: This hurts to write, as I loved the property, but they're having issues with food and service. Some of this may have been the fact that it was Easter week, so there were lots of multi-generational family groups. It's hard to keep the kiddos and romantic couples happy at the same time! As the romantic couple, we got forgotten one evening at dinner, waiting so long for food that I got a migraine. I had to go back to the room and the food was cold and inedible by the time in reached us. I spoke up, to say the least, and every effort was (successfully) made to correct the problem going forward. I also felt for this level of property that the food overall was lacking, except at the Estate House. Limited and not very good wine list, reliance on buffets, and very small portions. I'm a size 2 and not a big eater, but was hungry on more than one occasion. Service needs work. Everyone was SO nice, but it seemed no one was in charge. Requests were forgotten, we had to chase things down, and having multiple wait staff during meals made the service worse, not better. Fewer staff who are responsible, accountable and empowered may solve that problem. I know they're working on it. My husband, who is an activities freak, was a bit restive. There is lots to do, but because of Easter week, several things got canceled or weren't available. I was happy lolling on the beach, but those who want to be constantly on the go should make an effort to pin down activities in advance. My husband loved the spa, but I had a bad experience. Due to migraines, I can't have strong fragrance

We were very happy with our stay at Jumby Bay. Everything from our room to public spaces is perfectly pristine. Service/transfers to and from the airport are exceptional. A few people really stood out during our stay: Elvira, Roan, Quincy and Samantha were all very kind and helpful. Thank you for providing such a tranquil experience for us!

From the moment you are met at your gate and whisked through Customs and taken to a very nice Catamaran ferry, until you leave and are whisked through customs again, it was the perfect vacation with every detail thought of! The hotel or villas are spacious, beautiful and have outdoor showers, in room fully stocked refrigerator and anything you could want. The staff are genuinely interested in you having a great experience! This is a place to go for relaxing and having great food, drinks and enjoying the most beautiful beaches anywhere! It is like a small private club as there about only about 60 private houses and about the same number of guest suites. You are treated like a member of the club with some great amenities. Sailing on the Hobie Cats, boating or skiing, biking and beach chairs with great food and drink. The food is fabulous! We had a great variety from the higher end Estate House to the Pool Grill, which had some of our favorite dishes. Pool House Grill: gazpacho verde (avocado based), prawns, grouper were all amazing. Veranda: breakfast had house made croissants, great yogurt, omelettes, fresh juices, cappuccinos, hash browns, eggs Benedict and so much more! Beach service had great fish tacos and shrimp tostadas. Estate House Fine Dining: soufflés, tuna appetizer, scallops, lamb, risotto, cheese plate for dessert and lemon tart This is not a place to go to play golf, shop, sightsee or night life. It is a very relaxing place and 5 days is a perfect amount of time.

A totally wonderful resort. Cannot speak highly enough about it! We will be going back for sure.

Stunning stay at a spectacular resort. From the moment we arrived in style on the Jumby Bay launch the staff were fabulous. The General Manager Will leads by example with complete customer focus and attention to detail to ensure a perfect stay. The suite we had was opulent and practical with quality furniture and accessories throughout. From the magnificent accommodation manager Ashley to all the housekeeping staff, beach and restaurant crews nothing was too much trouble . It is clear they value their positions and are happy to be part of the Jumby team. All this and a fantastic beach to complete the paradise location. We stayed at another excellent resort on Antigua the week before our Jumby experience but nothing can surpass this. Thank you one and all.

We spent a few amazing days at Jumby Bay. What an incredible place!! There are great places to go on vacation and then there are simply great experiences….. Jumby is most certainly the latter. From the moment we stepped onto the dock in Antigua we knew we were in for something special. After 7 minutes (we timed it!) on the boat and by the time we were greeted at the dock by Rozanne & Ashley (with cocktails in hand and who were both so helpful throughout our stay), we had our flip flops already on and the stress level from life in NYC was already cut in half and it only got better from there. We stayed in Pool suite with our two kids, and it was a perfect set up for our family. Given the island’s set up, the kids were able to get up when they wanted, hop on their bikes and ride around the island, visit the farm to visit the sheep, play on the beach or stop by the Veranda for breakfast. With no need to worry about room keys, cars or strangers on the island not only did the whole experience allow us to relax as parents but allowed the kids some independence. Jumby Bay quite simply redefines the term all inclusive. And everyone is SO friendly! There were so many highlights and people we would like to thank to give this review some context, but we can’t remember all of them. Shawn and Alex who ran the all the watersports/snorkeling trip were brilliant. Shawn was so patient with our daughters during our snorkeling trip to make sure they saw everything and that they were comfortable in the water. We were also totally comfortable letting the kids go out on their own tubing and waterskiing during the day. Many thanks to Patel and his team for a couple of stunning dinners at the Estate House. Not only was the food superb, service immaculate but the whole atmosphere gives such diversity to the culinary options at the resort. Finally, a special mention to the whole crew at the beach bar - always ready to have a chat about sports, politics, life in general they were always welcoming and super friendly (the kind of guys who would probably remember your name and pick up the last conversation if you went back 12 months later!) Obviously, we didn’t like Jumby much 😉 we honestly can’t think of a single experience we didn’t like.! We hope to come back very soon to this amazing island! It's worth every penny!

I have stayed at a lot of places all over the world. This was one of the more expensive stays. Price is not everything, but when you pay a premium, you expect things to be a little better than average. I am not an overly picky guy, but I do notice almost everything regardless of the topic. Here's what I liked- Upon arrival we were met by a jumby bay rep, and accompanied through the airport, and brought to a waiting car. It made you feel taken care of, but the airport is small, and not crowded so it would have been a breeze to navigate without help. The ferry over was nice, and only had a few guests on it. The people welcoming you and explaining your stay were very friendly, in fact we did not meet anyone that worked at JBI that was not friendly and accommodating. our room was beautiful, the outdoor tub and shower were a great feature, and although we were a little further away than most it was still only a 10 minute walk to breakfast, etc.. Our bed was extremely comfortable and clean drinks were good, easy to get, no lines etc. Genny's bar was a great location to order lunch, or have a drink. White night was very nice, and felt kind of special for us. well done and the food was better than most other nights. What we didn't care for- We are there for 7 nights, and there are essentially two places for dinner, and one (the estate house) is only open a few days a week so many nights it is just the veranda. The veranda menu is marginal at best. It has FOUR meals listed under Entree. If you don't care for or perhaps can't eat something, good luck. For this kind of money, I want a MENU with choices, or a menu that changes a night or two a week. Very limited, and honestly the food was just ok. There was NO LOBSTER. Lobster season is closed. They told us many guests don't come when lobster season is closed because they enjoy the food so much more. We would be those guests, but there was no information on the JBI website stating the season was closed, only menus with various entrees including many with lobster, which we were excited to try. My wife even had her first nights meal planned. yes we love food, and this should be disclosed. It mattered to us, and according to JBI, others as well. Wait staff takes your order and doesn't write anything down..That is GREAT- IF you get the order correct. At almost every meal we had an issue with the orders being correct, and many times the staff had come back two or MORE times to ask again what we wanted. I am not talking about anything difficult we are not picky eaters, and in fact never sent anything back, we just ate what they brought. When you're hungry you want to eat, and not watch your spouse eat their food while you wait another 20 minutes for your order to be corrected.. I am talking about ordering an omelette with three ingredients and getting two wrong, after you ask three times. There is no reason or excuse here. Write it down and get it right, or don't, IF you can remem

If you're looking for a luxurious, beautiful, quiet, safe and peaceful getaway in the Caribbean Jumby Bay is the place for you. From the moment the staff met us at the airport and walked us quickly through customs to the moment we boated back to the mainland and the staff once again walked us quickly through customs - the resort is at the top of its game! The staff was friendly, caring and very service oriented. We rented a villa, and it was clean, comfortable and the house manager, Marissa, was top-notch. The food was excellent, and the island beautiful. The island was also super safe being isolated. I highly recommend it for couples or families looking for a peaceful, yet fun and active getaway.

2023 marked our fifth annual girls trip to Jumby Bay. The villa, food and service have always been exceptional. However, this year the staff went above and beyond to make our trip special and make us feel like part of the Jumby Bay family. Thanks to Linden, Tanzania, Marion, Dino, Akeila, Jackie and Xaiah for making our trip perfect. All of you went above and beyond to take care of us and took the extra time to get to know about us and our families. We shared good times and many laughs with you this year and look forward to returning in 2024 and seeing each of you again. Thanks for everything!