The Orlando Resorts Rental team was exceptional in helping us with our extended business stay at Vista Cay including making several itinerary changes and making sure our condo was well stocked. We've stayed at the Vista Cay resort before because of it's value, reasonable cost and convenience being located so close to the convention center. The club house, pool and amenities are great. There is a large wall-mounted tablet in the unit that provides all the info you need: a map of the resort (which is huge), wifi, access codes, check-in and check-out info. It's so easy to use and so helpful! For the condo itself, we were on the first floor with a 3 bedroom unit. The condo was very clean, spotless and had everything we needed but could benefit from some repairs and updates considering the price we paid. Walls, doors and hardware were definitely worn down and in some cases broken. An outlet with exposed wires and missing an outlet cover. A ceiling light missing its cover with exposed light bulbs. Broken door stops. Ripped couch cushions. Broken blinds. Just a few of the most noticeable things. None of these damages impacted our stay or would keep us from coming back, but are the kinds of normal wear and things you expect in an Air BnB at half the price. Lastly, we had a security concern where there was a clear attempt to break down window screens and attempted break-in when we were away. Luckily windows were locked and nothing was stolen, no signs that anyone got into the unit. We shared pictures with the Orlando Resorts Rental team and they responded promptly, appropriately and took our concerns very seriously. It is a gated community but there are open pedestrian gates and I don't think it's at any fault of the resort or its staff, just something to be aware of. For business, we would absolutely stay again, but we have some lessons learned about making specific requests next time to address concerns and make sure we're getting good value.
Vertalen