Rosen Inn Closest to Universal

De douche in de badkamer blijft lekken

Gebaseerd op accommodatie voor twee personen. Borg $50, muffe geur, mooi zwembad, van ondiep tot diep, genoeg handdoeken.

De kamer is erg klein, mensen met allergieën moeten voorzichtig zijn, de geur van huisstofmijt is erg sterk en de kamer heeft ook een speciale geur Faciliteiten: Eenvoudig, de föhn ruikt naar brandende draden als hij aanstaat; er is zelfs geen tandenborstel, terwijl ik er bij de receptie om heb gevraagd; Omgeving: De kamer was niet ingericht volgens de Ctrip-reservering en lag naast de lift, waardoor het erg gehorig was; Service: De servicegerichte houding is niet serieus. Ik onderhandelde over een mogelijkheid om de borg contant te betalen, maar ze waren het daar niet mee eens en eisten dat ik met een creditcard betaalde. Vervolgens hebben ze zonder toestemming nog eens een extra bedrag gestolen. Nadat ik het ontdekte, zeiden ze dat het een vergissing was. Ik wacht momenteel op mijn terugbetaling. Kortom, het was een zeer onbevredigend verblijf. Ik zal nooit meer in dit hotel verblijven.

Zeer mooie plek, goede omgeving en ligging, zeer veilig, geschikt voor gezinsreizen. De kamer die we kregen keek uit op het zwembad. De kamer was een beetje vochtig, maar verder was alles goed.

This was the after I slept so well not gone lie for a good price!

Not very clean, bad smell, small bugs, etc Also the room was in a different building far from the front desk, will need to walk outside a long way through the parking lot if you check in at night, feel scary. The door connect directly to the outside parking lot, will hear strangers taking sound and car sound. If you travel alone, don’t recommend.

The room was nice and spacious. The room was fully stocked. I would book again

Room clean enough, but the air circulation is bad. Decent breakfast at a reasonable price

Customer service was this hotel was appalling and shockingly bad. We arrived late at night and the key card to the room wouldn't work. Wasted more than 1.5 hours going back and forth between the door to the room and the lobby and having a repairman change the door batteries following which the key card entry still wouldn't work. I inevitably told the receptionist Josh Smith to change rooms immediately rather than have us faff about waiting for someone to fix the door. He told us there were no other rooms available and the hotel was fully booked which was a completely lie as I saw on trip.com that booking were still available. After more than 1.5 hours of faffing about at midnight they gave us a different room which miraculously became available. The attitude of Josh was awful and not helpful but arrogant. He would serve multiple ppl at the same time rather than focus on the customer in front of him. Are changing rooms they didn't bother updating it on their system in order for us to connect to the WiFi network and the staff there lack common sense. When we checked out they said we couldn't store our luggage in the storage room which is ridiculous because when we looked at the storage room there was plenty of space in there. Staff were self imposing stupid rigid rules like we can't move a bag on the shelf to squeeze your bag next to it or all your bags have to be adjacent together. Absolute nonsense and no pragmatism. Even when I asked reception about the the red bus route they refused to give any help. Why work at a hotel and in hospitality of you can't be helpful at all. Worst hotel I've stayed at and worse customer service ever. Won't be staying here again. Others should go elsewhere if they dont want to put up with lack of common sense, pragmatism and stupidity.