Castle Hotel, Autograph Collection

Counter and service staff were mostly friendly. Housekeeping need to request and 3rd time request before the room was clean.

Everything is good the location the staff so helpful and friendly

Driving up to the hotel it looked promising, lift up to our floor felt bit old but worked well with the style, rooms were ok but looked like it could do with some freshening up. First thing we noticed was a stain on one of the pillowcases, this made us wonder whether the beds were properly changed or cleaned, we did see a single strand of hair in the bathtub but gave it the benefit of the doubt that could be the cleaner if they did clean it. Sadly on the website it states luxury toiletries- well these were disappointing and did not feel it. We were provided with one set for two people. That is one shampoo, one conditioner, one body lotion, no shower gel, (you get a shower in the room) one face soap, one hand soap. The hot water kettle dispenser was not cleaned as when we went to do an initial clean there was a lot of black stuff coming out, we had no coffee in the room either. We had to go ask reception to give us a new one and that’s when we found out we should have had coffee provided with the kettles. So far very disappointing, We found out during our stay that the hotel doesn’t clean your room on a daily basis and we weren’t aware of this so our bins were over filling, we had to ask for toilet roll, and new towels. When we received the towels in the bedroom whilst we were out they were left on top of the toilet. Not exactly the best or cleanest place to put if especially if we haven’t had the room cleaned for a good few days. If you want your room cleaned I expect you will need to let reception know. I’ve stayed at Marriotts before and I’ve never experienced it where they don’t clean your room and I don’t mind if they don’t do it on a daily basis but they should inform you at reception when you check in. We stayed during Hurricane Milton and we were very disappointed as international tourists not to have received any information from the hotel that it was coming and what to do/ how to stay safe/ whether there was going to be reduced restaurant opening times/ services. This was our first hurricane. We instead received much more information and advice from our Uber drivers such as to stock up on food and water. Our other information was from alerts we received on our phones and also by watching the news otherwise we would have been none the wiser. We are aware that other hotels received a note under their door as a minimum. We were looking to hire a car but this hotel charges 27 dollars to park a day. So we decided to use Uber and actually turned out cheaper for us so bear this in mind. The pros: It’s very central and icon park is about 5 mins away, lots of bars and restaurants along the the drive in either direction. Close to the parks if that’s what you’re here for. Reception staff are very nice and really get straight on to the case when you need something. Two people who stood out for us was firstly Joe, who was standing outside one day as myself and my friend were deciding to visit a mall was so helpful. He even gave us some leaflets to hand it at our destination to get discounts and a free bag. He was really friendly and chatty and a great sense of humour. The second person was Ryan, from housekeeping was also very helpful when my friend was after some items for our room. Very cheerful. I’d only recommend this hotel if you just want somewhere to sleep for a few days. I wouldn’t come back here again not for a holiday as I feel the basic expectations of a hotel service was lacking. Can’t fault any of the staff we dealt with.

I recently stayed at this hotel and the experience was absolutely fantastic! the room was very clean and beautifully decorated, making it feel both comfortable and cozy.

perfect hotel, I was delighted with everything!!

Great hotel. Helpful staff and clean rooms.

房間很温馨，床也舒適。洗浴淋頭稍微有點舊，淋在身上沒那麼舒適。其它都很好。公共製冰機的噪聲有點大，但還在還不影響休息。周邊緊挨着一個海盜船迷你高爾夫球場，設計特別有趣。算是性價比很高的酒店。攜程上的價格耶比美國同事們從美國渠道訂的更優惠。

Check in 了兩次，第一次早上提早到checkin 並付每日100美金的訂金。我們待兩碗所以是200美金。check in 時沒告知我們預定的房間還沒準備好就私自給我們換成其他房型。此舉是位藍襯衫寸頭白人私自給我們換成其他房源（房號#621），此房源#621在我們上樓後使用房卡才發現他給我們的房源#621不是我們預定的，並且房門打不開裡面還有人。我們下樓去找前台問他這是我們預定的房源#621嗎？他說不是… 他說是#621的房卡壞了。我們說裡面還有人，但他始終不承認。早上checkin 事故後，我們果斷上報給Marriott 官方關於他們的行為。下午castle hotel 才致電我們，我們房源已好，而他們始終沒有道歉。下次回酒店再次checkin 我們已告知我們已付了訂金，前台說：我們系統有顯示我們不會再收取。不過銀行系統裡顯示在次被扣了200美金的訂金。一切結束後終於拿到我們預定的房源房號#713 塔樓大床房。

設計感十足，工作人員服務態度好。但是有兩個問題需要解決。第一，衞生打掃一般般，需要更加註重細節處。第二，洗手間有一股難以形容的味道。不間斷換氣和調低空調温度都無法解決。估計翻新的時候，沒有反正空調和送風系統。