I generally like the Ayers Hotel. The rooms are always spacious, clean, and smell good. The staff are professional and very attentive. Yesterday while staying at this Ayers, I was extremely disappointed.
1. The hallway where my room was smelled like mildew. Like how freshly cleaned carpet that isnt all the way dry smells. My room smelles the same way as the hallway, but more of a musty/mildew odor. What really got me was the critter cockroach that roamed its way from one way to the next. Upon seeing it, I immediately contacted the front desk to ask for a different room. I didnt mwntion the room smell because I was more concerned about the critter on the wall. The gentleman who answered the front desk phone was very understanding, apologetic, and attentive. He told me to gather my things and come to the front desk for a new room.
The new room, 5202, smelled great! It also didnt have any visible critter cockroaches crawling around on the ceiling or walls. The room was great with the exception of the bright light right outside my window. The room has the thicker curtains to block it out, but they dont close. They are basically decoration only. I didnt complain about the light because I didnt see the point. Whoever designed the hotel and did the decor didnt think about the small details. Who wants a bright light shining into the their room window at night?
The mor ing manager was very apologetic & gave me a 10% discount. I didnt ask or expecting anything so thank you!
Vertalen