I would like to commend your room cleaner Jen, who saw my wife and I coming down the hall, and held the elevator for us to get there, was extraordinarily friendly and gracious, and who subsequently found, and reported that I had left my rain jacket hanging in the closet. We were both very impressed with her friendly and helpful attitude, even before she turned my jacket in. You should be so lucky as to have an entire staff as professional, courteous, and friendly as Jen!
Vertalen