O2 Beach Club & Spa All Inclusive by Ocean Hotels

Very nice smaller hotel without overcrowding. Good generally good. More international beer brands expected for the price point. Service generally good; minibar not restocked. Guidance on dinner bookings hot and miss (we were booked into a restaurant one evening that was closed!)

Everything was amazing..so very clean…food was great… rooms were perfect…staff were friendly for the most part..I felt like they could have a better itinerary..there were NO activities at all..also neither jacuzzi was working and they knew from when we got there.. nobody had them fixed..and I have been to so many resorts before but the service here was by far the slowest I have ever seen.. 4 hours for dinner is ridiculous and at breakfast the coffee took forever.. it was not even close to being sold out. I felt like the people who check you in could be a little more knowledgeable and friendlier… the bartenders were the friendliest.. Ekeel Jacob..Shaq were amazing… I would definately recommend this resort it just needs a little more fun

We really enjoyed the location of the O2 resort. It is a beautiful ocean front view and very clean outside areas. The staff is very friendly, not going to go the extra mile but very friendly and do their job. I do recommend tips as the top staff will want to help out more. Housekeeping cleans but not great. Maybe like a 5/10 for housekeeping. They don’t restock all the towels or the free mini bar fridge very well. I would also recommend taking any valuables such as jewelry or cash everywhere with you. We did have $80 taken from our son’s wallet by housekeeping and our safe code was also oddly changed and we had to get maintence and we were missing $220. Otherwise everything was good. Housekeeping would be our biggest issue. Our trip was still great and we loved the Island!

Where to start. The staff at O2 are very rude and will gaslight you if you have an issue. The hot water did not work in my room and they did NOTHING to rectify the situation. After having a maintenance person come twice, the water remained cold and when I confronted them about the situation they told me “the maintenance person said they came and the water was hot”. I’m sorry but why would I make up not having hot water? Ridiculous. This was one of the worst all inclusive experiences. The manager is incompetent and does not thoroughly investigate or attempt to give exemplary customer service. The food here is decent and the beach is beautiful but the staff, many of them have an attitude. I will never return.

Hotel was wonderful, our room was everything we could have asked for and more with beautiful views of the beach and stunning sunset every day. The staff were fantastic, super friendly and helpful they all made us feel right at home and like we could ask anything anytime. Great food, great entertainment ( New Year’s Eve was brilliant) and great location. Will be back very soon

Excellent service, rooms and spectacular view of ocean. Very family friendly with everything near by.

Our second visit to 02 and although the price has increased significantly in the last 3 years we decided to treat ourselves. Overall we had a great stay, comfy bed, luxurious suite and amazing views from the balcony. Only being allowed one towel per person and not getting a sunbed on the beach on one day when the hotel had quite a few day guests were the only real negatives.

Just a 3 dressed up as a 9. The drink selection was decent, the main buffet was ok at best. The beach chairs and overall condition of the resort wasn't great. The chairs were dirty and cushions were ripped. The grout in the bathrooms were detatched from the walls. For the amount this place charges you should go to a real 5 star.