Candlewood Suites Odessa

Candlewood suites- roaches I checked in to the Candlewood suites from 4/16/24 thru 5/5/24. It is currently under renovations. The same day I checked in I started seeing roaches big and small come from the dishwasher and on to the kitchen countertop! I let the front desk know. And they sent maintenance to spray the room with bugspray. I was told that they pest control comes to spray at the end of every month. The bug spray didn't help. Pest control never came. I made sure to keep my luggage closed at all time so roaches wont end up in my bags. So I asked to move to another room. Before moving into the other room I had maintenance pull out the refrigerator and dishwasher and spray really good. For 2 weeks I didn't see anything. But after 2 weeks I started seeing small roaches come from the dishwasher and on to the kitchen countertop!. So I decided to leave and switch to another hotel. The manager Ashley asked me why I was leaving. I told her it was because I continue to see roaches. She got all upset and was very unprofessional. She said the guy who stayed in the room before me was there for a long time and never mentioned roaches and that I am the only one to complain. She also said the roaches must've followed me from one hotel to another because no one has mentioned the roaches but me. I let Ashley the manager know that several coworkers have seen roaches in there room. And just because I am the only one complaining about the pests this means you have roaches. If one person sees roaches in their room this is one complaint too many and this means you have a pest problem. Housekeeping cleans rooms once a week. But before they started renovating they should've had pest control come out and spray the whole building instead of renovating on top of roaches! She was so upset that I told her about the roaches she said if I don't check out by 12pm she would charge me for another day. SO she charged me for Monday 5/6/24!!! Even though I checked out of the hotel on Sunday 5/5/2024 at 230pm. I asked for a printed statement showing my checkout time was 5/5/24 at 230pm. She refused to give me a copy and said she would email my employer that I left at 230pm but still charge the company another day! I do not recommend this hotel unless you want to deal with roaches..

There were smelly dirty towels in the bathroom amd the bathroom smells horrible. Looks like someone started to clean the room and just quit. Everything is dingy. This was by far the worst room of my entire trip.

Easy access to I-20, close to restaurants and down town area.

In May 2022, Rm 103, I enjoyed an extended stay for work. After traveling so many weeks, I can't find my cards with names on them. The front desk manager and supervisor were really great. I had a very nice stay here while working. The long desk along the wall made working from the room convenient. This was a great location being that my travel included Midland and further West of Odessa. The area was very quiet and the hotel stayed cleaned. I appreciate Will getting my bill straight. If I am ever sent to this area again to work, I will definitely stay here. Very convenient to I-20 and staff is very nice. They greet you when you come in and leave, making you feel very welcomed. Thank you everyone for a great stay.

I stayed here last April, the team was super welcoming and helpful! Had a small problem and they did above and beyond. I’m totally grateful for making the decision of staying here. The rooms were clean and smelling nice. For being an older hotel they have it well maintained.

Do not stay , over charge for pets, holes in bathroom towel , ghetto falling apart , wouldn’t give a receipt, didn’t accept IHG number , uncomfortable beds , loud rooms .

Property was maintained and the staff was welcoming.

I think a 75.00 pet fee is ridiculous and it was upsetting that when I booked I was not made aware of the fee. Had I asked or been informed we would not have booked this hotel. Also the property had no place to potty the dogs that wasn’t full of ****s.

Not very clean