Trip Inn Hotel Hamm

The location looks like a suburban area. Not far away to the train station, but inconvenient to any major attraction. Very small room will old facility. The toilet and shower are in different units which makes each of them extremely small and inconvenient. The bed is very old: a lot of noise when sitting on the bed. The front desk staffs are not friendly: we (three families) arrived in around noon but were unable to check-in: we were simply told that the check-in time is 3:00pm and we needed to wait. We requested to have 1 of our 3 rooms first for storing our luggage, but were not allowed. We went out to have lunch and came back at 2:50pm. But we were still unable to check in. The check in opened exactly at 3:00pm with many people waiting in the lines. Obviously they have rooms available but refused to provide any flexibility/convenience to the customers. Besides, the staffs' attitudes are very cold.

離火車站很近，離河邊也近，位於安靜街區，明亮大窗。就是房間非常小

Actually felt insecure there

酒店位置非常好，在市中心。房間很大，很乾凈，設備齊全，前台服務人員很熱情，停車可以先預訂，比現場要便宜

ケルンのクリスマスマーケットに行く際に利用。駅から少し歩いた。フロントの人が優しかった。ハリボのサービスがあった。

酒店不錯，房間較大，服務態度比較好。

The hotel is fine and the service is good. However, there is no one at the front desk in the evening. That meant I had to use my key to access the building. Quite a surprise for as many rooms as there are. I came back one mid-afternoon and found my key was not working. It was quickly resolved but there was no real explanation how it happened. Common with magnetic keys. However, it made going out later very uncomfortable, out of fear the key could stop working again. There is an emergency number I could have called but coming back later in the evening, facing the possibility of a dead key, calling the emergency number, waiting for staff to come to the hotel to let me in, AND having to still get up very early the next morning? No.

Comfortable room with everything you need for a short stay