Gastgebruiker
22 mei 2024
My recent stay at La Quinta Inn by Wyndham Sacramento North was profoundly disappointing. The service was subpar from the moment I checked in. The staff appeared disinterested and unhelpful, rendering the entire process frustrating and unnecessarily prolonged. The condition of the room was abysmal. It was dirty, with visible dust and grime on surfaces, and stains on the bedspread. The floorboards were filthy, and the bathroom emitted a foul odor. The exhaust fan was non-functional, exacerbating the unpleasant smell. Moreover, there were no basic amenities such as hand soap, shampoo, or other essential toiletries provided. The overall quality of the room was exceedingly low, far below any reasonable expectation for the price. The construction of the hotel appeared haphazard and cost-cutting was evident at every turn. While I understand that this is a budget-friendly option, I have stayed at other La Quinta Inns at comparable prices and experienced significantly better service and quality. This leads me to believe that the fundamental issue here lies with the ownership and management of this particular location. Compounding the negative experience, I witnessed a disturbing interaction at the front desk. A customer was informed that they would need to wait an additional 30 minutes for their room to be ready. When the customer expressed their frustration, the receptionist bluntly stated that if they had any complaints, the manager would not assist them but would rather have them removed from the premises, stating, "We have a lot of reservations, so it doesn’t matter." Additionally, I was double-charged for the same room. Despite contacting the staff and being assured that they would process my refund and send a confirmation email, I never received any such communication. Fortunately, I have initiated a fraud dispute with my bank, Goldman Sachs, to resolve this issue. In summary, I would strongly advise against staying at La Quinta Inn by Wyndham Sacramento North. The substandard service, poor room conditions, and unprofessional management make it a regrettable choice. Save your money and seek accommodation elsewhere for a more pleasant and hygienic experience.
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