Servet
20 februari 2024
Unfortunately the room was not clean at all. All the counters were really dusty. Also whenever we opened the window there was really bad smell from the restaurants next door. It was almost impossible to ventilate the room because of that.
Also we had booked a bigger room and received a really small one which did not look like the pictures at all. After complaining with the front desk stuff they first did not want to help us at all. After discussing it, the finally gave in and gave us a bigger room. However, one of the younger front desk stuff (girl) laughed at us when we went back (we saw it from the mirror on our way back). After that she never said good morning or hello to us over our whole stay. Really childish and unprofessional behaviour!
Also our room card did not work 5-6 time, after a long day we had to always go downstairs to reception to reactivate the card. Really annoying!
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