Artel Hotel by the Red Collection Times Square

立地がとても良い。

Booked the hotel (for 60 people) in December as we were going to stay there for a week in February, paid our deposit, but then we got a message in January that the hotel closed down, so we had to find another hotel to stay at. We found another hotel, but now we are struggling to get our money back from this hotel. They won't repay our deposit money and it is quite a lot of money as we booked for 60 people! The only way possible for them to pay back is by check, but we cannot receive checks in our home country (Norway). I have tried asking several times if they can repay our money in other ways than a check, but they are little of help.... Don't stay at this hotel; they are not customer service friendly!

Great location! Restaurants and cafes were within walking distance. Subway was just 3 blocks from here. easy transfers to LGA. This was a no-frills hotel, but the employees were very friendly and helpful. Four of us shared a room with private bath. I'd stay here again!

Bella was great!!! She great us and explained everything and let us do are checking early. It was a excelente experience. The place is fun and colorful, in the outside and inside. I will recommend to people.

This place is awesome I was worry about some of the reviews on here but my experience was pretty good Bella is very nice and great personality she always smiling and interacting you feel welcome and love by all the staff. I love how they have answers for every question. My next trip I will most certainly stay here again thank you Artel

The front office supervisor Bella is one of a kind I will definitely come back and refer my friends and family I love it here I love the people and everything the art the environment the clean room clean towels clean bathroom and great customer service

I must say when we first arrived the strange people outside were a bit concerning but upon meeting the front desk team, it was worth it. We came to celebrate my besties birthday and enjoyed our stay so much. We’re not from New York so we felt a little lost. Thank you to KeKe and Trudy who helped us out!!! They were so sweet and gave us some good advice. Thank you Artel! We’ll be back!

I checked into this hotel for 1 night from November 26 to November 27. I booked it through Priceline and when I got there I was told I had to put down a deposit. Days passed by and my deposit was not returned. I called this business to ask about my refund but was told to wait 7 to 14 days. I called back again after 14 business days and I was told that my refund was processed the day I checked out. I still haven't gotten my deposit money back and every time I ask for a written email saying that they processed my refund, I am told that they can't do that and that they can only send me the receipt. The staff is very unprofessional on the phone and at the facility. I would not recommend this place at all. Not worth it. You're better off staying at a better,cleaner hotel where you'll be able to get back your deposit.

Unfortunately the artel hotel closed during our NYC stay leaving us with no accommodation for our dream girls trip to New York in December 2022. What was becoming an extremely worrying time for our group was quickly and efficiently remedied by Tom Carpenter, the general manager of the artel hotel. Tom went above and beyond to find us suitable alternative accommodation, with short notice at such a busy time. Our holiday disaster was avoided with thanks to Tom. We wish you all the best for your journey after the Artel hotel.